Positives: Close to airport, restaurants; courteous staff
Negatives: Uncomfortable mattress; traffic noise; confusing entrance
Within the past month we've stayed at SpringHill Suites in two other cities. Overall, we found this location a little lacking compared with those properties.
Entering the property -
Getting to this hotel can be confusing. It can be seen from nearby I-40 and from MacArthur Boulevard, but it sits behind a row of retail establishments. Primary access is through the Jack in the Box parking lot.
Good news, though: since all the parking areas are connected, you can return to the driveway and start again if you make a wrong turn.
First impression -
The desk clerk was personable and efficient. As he welcomed us he managed to ask about our day, thank us for being award members, and process registration in quick succession. I left the desk feeling appreciated.
Other impressions -
Outside, the building appears in good repair. Inside,though, we saw conditions ranging from "unfortunate" to "uncomfortable."
One "unfortunate" condition is the first floor hall carpet. It was clean but marred by a line of white bleach spots the entire length of the south hallway. We understand that carpet of this quality costs a lot to replace...it's too bad it's in such a high-traffic location.
More critical conditions were observed in our room. It looked clean but smelled stale, almost sweaty. We looked but didn't find anything truly "wrong"... For some reason it simply didn't smell as fresh as at other SpringHill Suites we've stayed in.
Also, our room was quite noisy. The mattress was lumpy; it sagged on one side. The bed creaked and popped. We reported it's condition at checkout. During our stay we frequently heard passing guests in the hallway. They weren't talking or walking loudly, but we could hear them anyway. Footfalls from guests in the room above us were easy to hear as well.
Beyond the building we heard truck noise from I-40. Perhaps rooms on the north side of the building don't suffer from highway sounds, but it would seem internal noises would be similar.
Breakfast blunder -
Items offered for breakfast at this location are similar to those elsewhere. We have enjoyed a wider array of waffle toppings in certain locations, but have also seen SpringHill breakfasts that weren't quite as robust.
We were surprised to find every carton of non-fat milk in the refrigerator had expired a couple of days before. This condition was referred to the dining area attendant; she apologized promptly replaced those cartons with fresher milk. I don't want to make too much of this incident, but it was the first time in dozens of stays at a Marriott property expired milk was offered.
The Bottom Line -
We are frequent Marriott guests and have stayed at almost every brand they offer in the past year. SpringHill Suites usually offer exceptional value for the experience. Our stay here was average...not exceptional. In this case, "average" is "below average." The biggest exception was the staff, particularly the desk attendants. Kudos to them.
- Official Description (provided by the hotel):
- In addition to an indoor pool, Springhill Suites by Marriott Oklahoma City Airport provides a spa tub and a fitness center. Wired and wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. An area shuttle within 3 mi and a roundtrip airport shuttle during limited hours are complimentary for guests. This business-friendly hotel also offers gift shops/newsstands, coffee/tea in a common area. Complimentary self parking is available on site. ... more less
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- Also Known As:
- Springhill Suites Oklahoma City Airport Hotel Oklahoma City