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“omewood Suites 1st Class Service” 4 of 5 stars
Review of Homewood Suites by Hilton Oklahoma City-West

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Homewood Suites by Hilton Oklahoma City-West
Ranked #8 of 148 Hotels in Oklahoma City
Certificate of Excellence
2 reviews
“omewood Suites 1st Class Service”
4 of 5 stars Reviewed August 4, 2014

My wife and I generally stay at the Embassy Suites, but this trip we opted to stay at Homewood Suites. We were both very appreciative of the family friendly atmosphere ant the professionalism and service oriented helpfulness of each and every staff person which we interacted.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank normant858
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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363 reviews from our community

Traveler rating
    258
    59
    23
    15
    8
See reviews for
138
62
11
133
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Edwardsville, United States
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 2, 2014

We were traveling to Santa Fe and needed a place to stay on the west side of the city, this was a great location right off 44 and next to several restaurants. This hotel is very nice, staff very friendly and rooms are very clean and comfortable, tip don't get a room facing the road it is very noisy at night. I am very picky and this was a very nice Homewood Suites and I would recommend it.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Jay R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomington, Minnesota
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed July 31, 2014

I have made a reservation for a NONSMOKING 2-Queen 1 bedroom in early March for a 3-night stay in late July when my kids will be in Oklahoma City for the national swim meet. Because of team activities, we didn't check in the hotel until 8 o'clock in the evening.

When we finally checked in and got to our room, we noticed smoking odor and after settling in a bit, my wife found an ashtray in the dishwasher. I called down the front desk and asked if this was a SMOKING room; they said yes and apologized that they couldn't do anything about it since they'd been sold out for the night.

I told them that this was not acceptable and was extremely disappointed. My whole family is very sensitive to smoke and it was very important to us to have a good and clean place to stay. I have had very good experience with Homewood elsewhere up to now, but not this one. Just so you know, after this stay, we were going to take a week's vacation where we had also made Homewood reservations at two other locations in other states. I truly hope that those places do not follow the practice of this one in Oklahoma City West.

After a few phone calls, the front desk clerk told me that they will try to switch us to a different room tomorrow and will look into some rate adjustment for our trouble. None of this has yet to happen and I am going to see how all of it will play out and will update this post accordingly.

Needless to say, I will be calling ahead to make sure the other two Homewood locations confirm that we will have a NONSMOKING room when we get there. It is a shame that such a reputable hotel name like Hilton would allow its employees to commit this kind of 'mistake'. I am almost sure that it was deliberate, i.e. somebody ignored the warning in the reservation system when they assigned the room contrary to the reservation. Computers, I know, do not make mistakes like this. It is the people at the front desk that deliberately make the call to override the reservation and hope that the unlucky guest will be ok with what they did.

Well, in the world of competitive hospitality, there is little room for errors and they will cost. This also shows that even a good name does not carry consistent quality and service everywhere you go. So treat it with a grain of salt and whenever you can get user reviews, use them to help make your reservation.

So until tomorrow, my rating for this place is 1 out of 5...

I hope Hilton headquarters people also read these posts to keep their business under control.

Room Tip: Call ahead to confirm that they do not switch your reservation to something else before your arrival...
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Service
Helpful?
1 Thank Minnesocold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jbensing, General Manager at Homewood Suites by Hilton Oklahoma City-West, responded to this review, September 5, 2014
Dear Minnescold,

I was disappointed to hear about your stay at our Homewood Suites. I can assure you that since my arrival in late July, we have made many changes that have had a positive effect on our guest's experience. We take all feedback, good and bad and utilize it when we do our Customer Service trainings. At your convenience, please call me directly so we may discuss further. Thank you and have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winston-Salem
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 31, 2014

We were driving across the country and arrived in the early morning hours. Staff was very pleasant and efficient, and even offered us late check out without us having to ask, so we could get some sleep. The property was in very good condition and the suite was large and comfortable. We also appreciate that the hotel is pet friendly.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New England
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 30, 2014

Always stayed in Hampton Inns, thought we would try a Homewood Suites & this hotel in Oklahoma is a winner. Good Breakfast, great light dinner, great location even though it is a few miles outside the city center. Very friendly staff, and as usual for a Hilton Hotel very clean. Like the room layout.

Room Tip: I bet there is not a bad room in the hotel. We were on the 2nd floor.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jadRetied
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed July 29, 2014

I love Homewood Suites because of the room (we have 4 kids). We aren't crammed together. This hotel is very clean. The staff is efficient and helpful. It is a well run hotel: everything worked and was clean. Check-in was smooth and quick. Pool/Hot Tub were good. Fitness center was nice. Business center was quiet and nice. We were able to relax and enjoy our stay. We will be back.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Rick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dallas, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed July 24, 2014

The staff here is amazing and really cares for the people who stay there. I met a man in the lobby who has been there for 3 months due to a work assignment and he said he has been taken care of like family . I watched the staff welcome him home when he walked in and they also made sure he knew they were serving his favorite dinner item . I would stay here again . The room was beautiful and clean and the housekeeper even left me a sweet thank you note for my tips . The dinner food was not what I would eat when they saw me kinda picking through what they had she asked me what I liked to eat. I told her I would make a salad . She asked me to stay there and she went to the back and within min she had chefs salad made and covered for me to take back to the room .

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Mishell C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Oklahoma City-West

Property: Homewood Suites by Hilton Oklahoma City-West
Address: 6920 W Reno Ave, Oklahoma City, OK 73127-6536
Phone Number:
Location: United States > Oklahoma > Oklahoma City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Oklahoma City
#8 Family Hotel in Oklahoma City
#8 Business Hotel in Oklahoma City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Oklahoma City-West 3*
Number of rooms: 1
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Oklahoma City-West Hotel Oklahoma City
Homewood Suites Oklahoma City

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