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Courtyard by Marriott Oklahoma City Northwest
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Reviews (129)
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All reviewsstayed hereupdated roomsstarbucks coffeeparking lotshopping and restaurantsbusiness travelerthe hotel staffcontinental breakfastclean hotelbed was very comfortablewould stay here againhighwayarenacouch
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Reviewed August 24, 2013

Stayed here before a few years back with a group and there were a variety of complaints including lack of cleanliness. I must say the updates are nice. The hotel staff was accommodating enough and friendly. There is a Starbucks in the lobby which is a big bonus. The lobby lends to a comfortable atmosphere. A good place to drop in for coffee and catch up on work or answer e-mail. Nice variety of restaurants within short driving distance, including Pearl`s. Whole Foods Market is also close, with a healthy salad and hot bar in the store. Not too many dining options within short walking distance. Rooms are colorful and well lit. There is a nice workstation area in the room. Wake up call was 30 minutes off time requested.

Room Tip: Weather permitting choose a room with an outside balcony.
  • Stayed: August 2013, traveled on business
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Thank INSLAYNE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn K, General Manager at Courtyard by Marriott Oklahoma City Northwest, responded to this reviewResponded December 17, 2013

Thank you for your great comments about our hotel. We have worked hard to improve all areas of our operations over the past few months and appreciate you mentioning them. We thank you for staying with us and hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2013

Stayed for 2 nites n coffee in the afternoon, opened the top of coffee maker to fill the water so I could make a cup of coffee n found out a coffee bag n it's been more than a week as mold on on the coffee bag n inside, tried to clean with hot water n it didn't work Housekeeping need to check and clean it no matter use or not n supervisor or hskp mgr has to double check every single things n make sure everything is clean for the next guest/s. it's disgusting. pls hskp mgr and supervisor double check all the appliances in the guest rooms. Room is clean n fresh.

  • Stayed: August 2013, traveled with family
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Thank Lind T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn K, General Manager at Courtyard by Marriott Oklahoma City Northwest, responded to this reviewResponded December 3, 2013

Thank you for your review on August 8th. We deeply regret the issue you experienced with the coffee maker and offer our sincere apology. We take your comments seriously and have since implemented a process to prevent this issue from reoccuring. Many thanks for your comments and we appreciate you staying with us.

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Reviewed August 5, 2013

Pros:
Courtyard has a new lobby and great facilities. Work out area was well equipped and pool was perfect for conversation as it only went to 4 feet deep and was not too cold.

Room was a nice size and clean. No issues with facility.

Cons:
Room did not have enough wash cloths. 3 Large Towels. 3 Hand Towels. And - both days we stayed - only 2 wash cloths. Likewise, we were in the pool with a few other families (not related) and noticed the pool area was out of towels. We used the pool phone to call the front desk & ask for more towels. She said it would be "a bit." We waited 10 more minutes or so. Someone else called the front desk. No answer after at least 12 rings. So, we frigidly ran to our rooms - no towels - and used our room bath towels to dry off.
Also, the location was a bit awkward. While it IS on NWExpressway, it's hard to get off/on at this location.

Tip:
Get a room close to the work out facility. They keep fresh spring water in there, so you can easily get a drink of non-tap water, if that's something that interests you.

Summary:
We will not be staying here again.

Room Tip: Get a room close to the work out facility. They keep fresh spring water in there, so you can easily get a drink of non-tap water, if that's something that interests you.
  • Stayed: August 2013, traveled with family
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Thank AnOkieTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn K, General Manager at Courtyard by Marriott Oklahoma City Northwest, responded to this reviewResponded December 17, 2013

Thank you for your comments. I apologize for the issues you encountered during your last stay, and have used your comments as a platform to improve our service. Since your visit, we have made several changes in our operations which enable better service to our guests including more timely delivery of fresh towels to our pool area. We hope you will decide to give our hotel another try the next time you visit Oklahoma City and give us the opportunity to show you the level of service you should have received this time. Thank you, again, for your comments. We hope to see you again soon.

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Reviewed June 12, 2013

Nice hotel, spacious rooms, friendly staff. There is a kitchen located in the lobby with Starbucks coffee until midnight. Have a business center, decent internet and parking space. Not exactly close to a lot of places to eat but still located in a good neighborhood.

  • Stayed: April 2013, traveled on business
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1  Thank Venkata B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn K, General Manager at Courtyard by Marriott Oklahoma City Northwest, responded to this reviewResponded December 17, 2013

Thank you for your great comments! We appreciate you staying with us and hope to see you again soon.

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Reviewed June 5, 2013 via mobile

The hotel staff was polite and the rooms were clean and appear to have been updated recently. I did have an issue with the smoke alarm in the room beeping, but as soon as I reported the issue it was resolved promptly. There has a place to grab a bite and a bar in the hotel lobby area but the prices are inflated; however, it is understood for the nice ability to walk down stairs for dinner. The largest issue I had personally was the layout of the room with regard to the TV not being at the foot of the bed. To me it is just weird looking to the left to watch TV. Overall I would say I had a good experience.

  • Stayed: May 2013
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Thank Alan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn K, General Manager at Courtyard by Marriott Oklahoma City Northwest, responded to this reviewResponded December 17, 2013

Thank you for your kind words. Our rooms do have an unusual arrangement with the TV being located to the side of the bed in the king-bedded rooms. However, the double Queen-bedded rooms have the TV located centrally between the beds at the foot. Hopefully, this would be a more desirable room type arrangement for your next visit. We appreciate you staying with us and hope to see you again..

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