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All reviews nice hotel have stayed here several times outdoor pool business center would stay here again business trip the hotel staff parking lot easy access free breakfast fitness center front desk staff coffee maker bed was comfortable lobby dial university
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Reviewed July 3, 2014

Acted like we were bothering them to be there!!! Every time we asked for missing pillows, repairs the the bathroom light, air condtioning repair, reclean the room and they house keeping person came by at 8:30 AM and beat on the door nd tried several times to open with the saftey lock engaged!!!!! 8:30 AM ON A SUNDAY MORNING!!! This was our 26th anniversary!!!

Date of stay: June 2014
  • Trip type: Traveled as a couple
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Review collected in partnership with Hilton Garden Inn
2  Thank Mike F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2014

Hotel staff was friendly. Room was nice and even included a Kuerrig coffee maker. Breakfast staff were attentive. The location was convenient to the interstate, so quick on and off to get to my destination. Will stay there again.

Date of stay: June 2014
  • Trip type: Traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Ted R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2014

Staying here right now! Worst service ever!!! They took our pillows while cleaning our room, told us we would have to come down and get them ourselves. Michelle was the person working front desk. When asked to speak to a manager she said there wasn't one. The phones in our room do not work, the light in our bathroom does not work. We moved the lamp from the desk in there. This is a step up from camping. I have never written a bad review before but wow this place is terrible.

Date of stay: June 2014
  • Trip type: Traveled as a couple
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2  Thank Joann F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jana C, Manager at Hilton Garden Inn Norman, responded to this reviewResponded July 3, 2014

Ms. Joann,

First, I would like to thank you for taking the time to give us some honest feedback about your stay. We take pride in providing our guests with a comfortable and relaxing visit, and I am very sorry that we fell short during your stay. Be assured that we have addressed all the issues you encountered, and are working on resolving them. I will soon be contacting you directly to personally make things right for the problems you experienced. I hope you will accept our sincerest apologies and that the next time you visit Norman, we might earn back the opportunity to offer you a much more pleasant experience.

Thank you again,
Jana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2014

It was very welcoming and the service was great. It as a little confusing to get to the location, but it was worth the trouble. The room was clean with the exception of the bathroom floor which needed some work. I would make this place my choice when visiting the area again.

Date of stay: June 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Emma A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2014

This is a very good value when looking for a hotel that is centrally located in Norman Oklahoma. Overall the hotel is clean, the service was excellent, and it amenities word good shape. Grate for the business traveler or family with young children.

Date of stay: June 2014
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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