We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Staff are a little "stiff"”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Embassy Suites by Hilton Norman - Hotel & Conference Center
Ranked #3 of 24 Hotels in Norman
Certificate of Excellence
A TripAdvisor Member
“Staff are a little "stiff"”
Reviewed January 23, 2014

I had a wonderful stay, but had to seek and find every amenity I wanted to use. The staff was very helpful when I asked, but never offered any help voluntarily. The facility is beautiful and very clean and quiet.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey K, Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review, January 28, 2014
To our valued guest,

Thank you so much for taking the time to share your feedback. We always appreciate your time and look for any opportunity to better our service. We will look forward to sharing with our team members this feedback in order to better our service.

We do look forward to having you return. Do not hesitate to let us know if we may be of assistance!

Kind Regards,


Casey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,059 reviews from our community

Traveler rating
    703
    199
    85
    36
    36
See reviews for
341
139
23
453
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Allen, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed January 22, 2014

This Embassy has a fantastic staff - across the board. Professional and caring to make sure your stay is a pleasant experience start to finish. Breakfast is phenomenal, rooms super clean and FRESH! Staying here again is a MUST!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Cami E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey K, Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review, January 28, 2014
To our valued guest from Allen,

On behalf of our entire hotel staff and myself – I would like to thank you for choosing Embassy Suites Norman Hotel & Conference Center for your recent visit to Norman! We were honored to have you staying with us. I wanted you to know that we greatly appreciate your comments. It is your feedback that helps to ensure that we are constantly improving our level of service. I hope if you find yourself in Norman again you will decided to stay with us.

Sincerely,

Casey Kittel
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
OKC
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 17, 2014

My husband and I stayed at the Embassy Suites in Norman for a weekend retreat and we were very pleased. Our two room suite was large, modern and clean. We loved how nice all the employees were at the hotel and the cook to order breakfast was very hot and delicious. We would definitely come back and bring out family for a quick get-away. There were no complaints from us!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brooke W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey K, Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review, January 21, 2014
To our valued guest,

Thank you so much for your kind comments. I am glad we were able to make your time here an enjoyable one. I don’t think I can express how much receiving your review means. Thank you for taking the time and making the effort to share your experience with us. Hearing compliments such as yours concerning our staff and your experiences with Embassy Suites are the reason that I love my job.

Sincerely,

Casey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concordia, Kansas
2 reviews
Reviewed January 17, 2014

The room was clean. Staff was friendly. The entire hotel was clean. Very relaxing. Extremely quiet. Could not hear anyone in the halls. Bed was extremely comfortable. Complimentary evening hosting was good as was the breakfast buffet.The chef was amazing.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Roberta A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey K, Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review, January 21, 2014
To our valued guest,

On behalf of our entire hotel staff and myself – I would like to thank you for choosing Embassy Suites Norman Hotel & Conference Center for your recent visit to Norman! We were honored to have you staying with us. I am glad we were able to make your time here an enjoyable one. Our Embassy Suites mission is to “Make a Difference” and I would like to personally thank you for giving myself and Embassy Suites Norman the chance to “Make a Difference” through serving you during your travels.

We hope to serve you again,

Casey
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
IDABEL, United States
1 review
Reviewed January 14, 2014

Our stay was awesome! Hotel was clean and friendly. Pool and hot tub was just right. Breakfast was great! We will be staying in this hotel again! Rooms were perfect. We slept better than we do at home which is awesome!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Rindi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey K, Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review, January 21, 2014
To our valued guest,

Thank you so much for your kind comments. I am glad we were able to make your time here an enjoyable one. I don’t think I can express how much receiving your review meant to me. Thank you for taking the time and making the effort to share your experience with us.

Best
Casey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dallas, United States
1 review
Reviewed January 14, 2014

This hotel is such a comfortable, wonderful place to stay. The breakfast is delicious, the rooms are spacious and comfortable. The wifi isn't free in the rooms (boo!), but at least the lobby is a comfortable place to use the free access. I received a reduced rate for the conference I attended, which made this hotel in a similar price range as a budget hotel.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Tracey J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey K, Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review, January 21, 2014
To our valued guest,

Thank you very much for taking the time to share your feedback.

First and foremost, thank you for having stayed with us. We greatly appreciate your business and we know you have a choice in where you choose to stay.

Safe Travels,
Casey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yukon, Oman
1 review
Reviewed January 14, 2014

This is a must stay at hotel, it is very clean and staff is friendly when you walk in the door. We were there for a retreat and everything went so smoothly for the retreat and all the guests. We will be back to stay at this hotel.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Amanda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey K, Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review, January 21, 2014
Dear valued guest,

Thank you, for taking the time to rate Embassy Suites Norman! Our Embassy Suites mission is to “Make a Difference.” I would like to personally thank you for giving myself and Embassy Suites Norman Hotel & Conference Center the chance to “Make a Difference” through serving you during your travels. I certainly liked seeing that you enjoyed our hotel. I hope we succeeded in making your stay everything you had expected during your time in Norman.

Best
Casey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Norman hotels
1.1 mi away
Best Western Plus Norman
1.3 mi away
No photo provided
0.1 mi away
No photo provided
Show Prices
Show Prices
Show Prices
1.2 mi away
Courtyard Norman
Courtyard Norman
#13 of 24 in Norman
165 reviews
2.5 mi away
La Quinta Inn & Suites Oklahoma City Norman
5.7 mi away
Marriott Conference Center at the National Center for Employee Development
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Norman - Hotel & Conference Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Norman - Hotel & Conference Center

Property: Embassy Suites by Hilton Norman - Hotel & Conference Center
Address: 2501 Conference Dr, Norman, OK 73069-6396
Phone Number:
Location: United States > Oklahoma > Norman
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Norman
#2 Romantic Hotel in Norman
#2 Family Hotel in Norman
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Norman - Hotel & Conference Center 3.5*
Number of rooms: 283
Official Description (provided by the hotel):
The Embassy Suites Norman - Hotel & Conference Center is located in the heart of Norman, Oklahoma just off I-35.We are perfectly situated to be your accommodation for visiting your favorite University of Oklahoma Sooner! If you are in town for business, we are located in the heart of the University North Park Retail and Business Development. We also offer a short drive up I-35 to Oklahoma City as well. If you are looking for things to visit - the Fred Jones Jr Museum of Art, Lake Thunderbird State Park, Little River Zoo, and Sam Nobel Oklahoma Museum of Natural History are all within a short distance of our hotel.Our hotel features two room suites with separate bedroom and living areas, free cooked-to-order breakfast, complimentary Manager's Reception, and excellent cuisine at the North Park Grill. We also offer over 50,000 sq. ft. of meeting and event space. Come stay at the Embassy Suites Norman on your next visit to Norman. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Hotels.com, Priceline, Orbitz, TripOnline SA, Travelocity, Hotwire, HotelsforEveryone, Cancelon, HotelQuickly and getaroom.com so you can book your Embassy Suites by Hilton Norman - Hotel & Conference Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Norman Hotel Norman

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing