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“Great hotel and great staff!”

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Embassy Suites by Hilton Norman - Hotel & Conference Center
Ranked #3 of 24 Hotels in Norman
Certificate of Excellence
Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great hotel and great staff!”
Reviewed January 2, 2013

We visit my mom in Norman each year for the Christmas holiday and decided to stay at the Embassy Suites this year. I'm so glad we did! The hotel is beautiful and the rooms were spacious and comfortable (the beds are a dream!). Mat Hirsch and the other staff are also really friendly. Anything you need, and they are happy to oblige! The fitness center is great with plenty of equipment and even free weights. The only complaint I would have is that the breakfast isn't super accommodating for folks looking for healthy alternatives to typical heavy breakfast fare, but most hotels don't have a lot of options for vegan guests so it isn't something we were expecting to find anyway. We will definitely be staying here again the next time we visit Norman!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kamber S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMV12, General Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review, February 15, 2013
To our guests from Washington D.C.,

Thanks so much for taking the time to share your experience with us. I have shared your comments with our team members, especially with Mat!

We appreciate your great overview and your comments related to our breakfast and will be sure to share with our chef.

We look forward to welcoming you back when your travels return you to visit your family. Please do not hesitate to let us know if we may be of assistance.

Kind Regards,

Michael

Michael Vance
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,039 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (114)
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English first
kansas city
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 28, 2012

Many times when you stay in a hotel on a holiday, you experience bad service and a skeleton staff. Not so at the Embassy Suites in Norman. All of the staff was knowledgeable, and so ready to be of assistance. The hotel itself was clean, comfortable, and the breakfasts were great (love the choose your ingredients omlets). The manager's reception was another plus; a great way to relax.
Definitely will stay there again

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greatcook55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMV12, General Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review, January 2, 2013
To our guest from Kansas City,

Thank you for choosing us to host your visit while in the area. We greatly appreciate your business as we know you have a choice.

I appreciate your comments on traveling during the holiday periods and pleased to see that our staff was attentive and accommodating during your time away from home.
I will look forward to sharing your comments with our team members and know that they too will appreciate them.

Please let us know if we may be of assistance should you return to the area in the future.
Happy New Year and safe travels!


Michael Vance
General Manager
Norman Embassy Suites Hotel
and Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
84 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed December 24, 2012

This was my third visit to this property and its time to write about it. I have family in Norman so I have recently made a few visits. I think I could live in this hotel :)

I find the entire hotel to be so comfortable & beautiful. The rooms are spacious, with large windows and the beds are so comfortable as is the bedding. Having a living room to sit in for my morning tea and reading makes me feel at home. It's nice that "quality tea" from Harney & Sons is provided in the room and that one doesn't have to get dressed and go out into the hotel for it.

The breakfast buffet is the best I've ever seen. I normally only eat fruit for breakfast and its such a plus for me to have such a variety of fruit.....bananas, apples, oranges plus fresh cut melons! But I couldn't resist getting an omelet and watching the show of the chef as he prepares so many omelets & pancakes at one time. One day he also made some over easy eggs for me. All was great!

Another huge benefit for me is the bar and socialization in the evening. I enjoy not only the managers reception (which is such a nice idea!) but also a place to have a glass of wine before going to my room for the night. It's a nice environment as travelers gather around the bar. One can choose to engage or just be at a table and enjoy the ambiance of the place and watching people from different parts of the country coming and going and connecting.

Exercise is a must for me and this hotel has a very nice exercise room and quite a bit of equipment. I also appreciate the free USA Today newspaper.

One last thing. The staff is helpful and friendly. I especially had an enjoyable connection with Bill who drove the shuttle van and gave me a ride from Campus Corner back to the hotel. Very lovely man. I'll be back!

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMV12, General Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review, January 2, 2013
Thank you to our guest from San Diego!

First and foremost, thank you for choosing to stay with us again. We greatly appreciate your loyalty and we value your feedback.

We are so pleased to know that you enjoyed the many amenities that our hotel offers and that you found our staff helpful and friendly. I will be certain to share your comments personally with Bill as well.

Once again, thank you for your loyalty. We look forward to being of service in the future.

Happy New Year and safe travels!


Michael Vance
General Manager
Norman Embassy Suites Hotel
and Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa OK
Level Contributor
70 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed December 22, 2012

We stayed here for graduate convocation at OU the following morning. The food in the restaurant is quite good and we were pleased we stayed in instead of battling holiday traffic. An evening 'reception' with drink and snacks is a nice touch for customers.

Two areas of disappointment : 1 the lack of cleanliness of our room including the bath, and 2: I'd have been better off just sleeping on the top of the sofa instead of opening it up for a bed as the mattress was definitely needing replacement.

The rooms were very spacious and the areas to plug in to get ready in the morning for 3 ladies was great. Breakfast buffet was very very good.

The staff were excellent and very friendly

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BeeJL56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMV12, General Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review, January 2, 2013
To our guest from Tulsa,

Thanks so much for sharing your feedback regarding your recent visit.

Your comments regarding cleanliness of the bathroom and sofa mattress have been shared with members of our team to address. Cleanliness is a very high priority to us and I value your comments greatly.

We are pleased to see that you enjoyed your breakfast. This is a favorite for our guests as it provides a great variety of offerings including cook to order omelets, waffles, and pancakes along with the hot and cold buffet selections.

We do hope to have the opportunity to be of service in the future. Please do not hesitate to call on us if we may be of assistance with future plans.

Happy New Year!

Best,

Michael Vance
General Manager
Norman Embassy Suites Hotel
and Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 16, 2012 via mobile

When you walk in it smells clean! The room was perfect - and believe me I looked. The staff was very kind and helpful. Breakfast was awesome! The guy working the line was so fast! 6 omelets, 4 pancakes, and 4 French toast at a time. Also there was a huge bar area!
Great place to stay!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMV12, General Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review, December 18, 2012
To our most valued guest,

Thank you for taking the time to share your thoughts on your recent stay. We greatly appreciate it and I’ll look forward to sharing with our entire team.

We’ll reach out to our housekeeping and complimentary breakfast team for special mention. They will be especially pleased knowing that they helped make a difference in your experience!

We look forward to being of service again and extend any assistance you may need in helping to make future plans.

We wish you a very safe and enjoyable holiday season!

Kind Regards,

Michael Vance
General Manager
Norman Embassy Suites Hotel
and Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
oklahoma
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 14, 2012

Grandchildren enjoyed swimming in the winter and the Treasure chest for prizes. Adults enjoyed the Happy Hour , and all enjoyed the home cooked breakfast. The rooms were great for families, and the children enjoying flowing back and forth between the rooms and the glass elevators. A fun stay!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hopeheika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMV12, General Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review, December 18, 2012
To our guests from Oklahoma!

Thanks so much for your kind comments. We are pleased to know that your grandchildren enjoyed our pool facilities and that you were able to enjoy our complimentary manager’s reception and complimentary breakfast.

I look forward to sharing your comments to our staff knowing that they will appreciate them!

We look forward to being of service in the future. Please do not hesitate to call on us if we may be of assistance.

Wishing you a wonderful and safe holiday with the family!


Kind Regards,

Michael Vance
General Manager
Norman Embassy Suites Hotel
and Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville
Level Contributor
108 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed December 11, 2012

I've stayed in several Embassy Suites. I've always found the staff helpful and friendly and the rooms clean and comfortable. This one in Norman exceeded all the experiences I've had as of yet. Have no fears, stay here.

The only thing I found that wasn't to my liking was the indoor pool. The chlorine off-gassing was so strong it burned my eyes while just walking through. I haven't noticed that problem at any of the others and it may just be something that happened that day. But just be warned.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LCLowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMV12, General Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review, December 18, 2012
To our guest from Fayetteville,

Thank you very much for sharing your comments. We greatly appreciate your perspective having traveled to many Embassy Suites in the past!

Thank you for the feedback on our pool area. There should not be issues with chlorine as we have state-of-the-art systems in place that keeps this area fresh and well ventilated. We did however experience a mechanical issue in this area recently which most likely impacted your visit which we apologize for and again thank you for mentioning it.

We hope that you have the opportunity to return to our area in the future and extend any assistance should you need it.

Happy Holidays!,

Michael Vance
General Manager
Norman Embassy Suites Hotel
and Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Norman - Hotel & Conference Center

Property: Embassy Suites by Hilton Norman - Hotel & Conference Center
Address: 2501 Conference Dr, Norman, OK 73069-6396
Phone Number:
Location: United States > Oklahoma > Norman
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Norman
#2 Family Hotel in Norman
#2 Romantic Hotel in Norman
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Norman - Hotel & Conference Center 3.5*
Number of rooms: 283
Official Description (provided by the hotel):
The Embassy Suites Norman - Hotel & Conference Center is located in the heart of Norman, Oklahoma just off I-35.We are perfectly situated to be your accommodation for visiting your favorite University of Oklahoma Sooner! If you are in town for business, we are located in the heart of the University North Park Retail and Business Development. We also offer a short drive up I-35 to Oklahoma City as well. If you are looking for things to visit - the Fred Jones Jr Museum of Art, Lake Thunderbird State Park, Little River Zoo, and Sam Nobel Oklahoma Museum of Natural History are all within a short distance of our hotel.Our hotel features two room suites with separate bedroom and living areas, free cooked-to-order breakfast, complimentary Manager's Reception, and excellent cuisine at the North Park Grill. We also offer over 50,000 sq. ft. of meeting and event space. Come stay at the Embassy Suites Norman on your next visit to Norman. ... more   less 
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Also Known As:
Embassy Suites Norman Hotel Norman

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