We have tried to give this place a chance, several times. We love the food. When available, it's always consistant. The stuffed mushroom caps are amazing.
The wait staff are consistently a bunch of frazzled clueless 20 year olds. Ripped jeans, messy t shirts, and lost when it comes to beer or wine, or even the concept of keeping the water glasses full, or clearing the dirty dishes off the tables when people are done eating. The wine pours are always very light. I have never seen a manager of any type in the dining room.
The last time we went, right before Christmas, they apparently had a large catering job earlier in the day, as they were out of Lasagna, Manicotti, the specials, and even the Marinara (red) sauce!! I can't imagine the catering event walked in, unannounced that same day! Just seemed like poor planning on their behalf. The place was packed with holiday shoppers like us, and we were surrounded by disappointed patrons like us. They did offer us free desserts for our trouble. We took home a slice of cheesecake.
Lots of potential, but they need some management with experience to whip the place into shape.