This property has the same appearance, comfort and amenities that are standard to any other Candlewoode Suites location. This has been my my preferred company for extended travel needs (multi-month stays) for the past two years and until this week I have never been disappointed.
My room was clean and well maintained. I had no need of assistance from their staff beyond the necessary check in and check out procedures. The non-management staff with which I interacted was courteous and cheerful. The management should take a lesson from their own employees.
I checked in after speaking with the manager on duty and came to an agreement with her for a lower, set price for the duration of my visits over the next three or more months. I called this morning to confirm with them my arrival in tomorrow to find they had not made the reservation (as agreed) and could not accommodate me. They said there were no rooms available. A quick check of their site showed a room available. I called and spoke to the general manager who was unapologetic, told me there were no rooms available and then told me they could give me a room at a higher rate.
I have advanced my concerns to IHG directly who confirmed there was a room (albeit one usually rented for a higher amount) and she spoke with the female manager I had made my agreement with. The woman said she has no recollection of me or my stay. IHG assured me this will be investigated and for the sake of future customer complaints about management I am hopeful they do as promised.
Needless to say, I will not be returning. In fact, a few calls to their competition in the area and I secured a better deal with a guarantee on a property with the same amenities and level of security.
- Official Description (provided by the hotel):
- At the Candlewood Suites Oklahoma City-Moore Hotel, we put the amenities where they really count: in your room. Big, built for comfort or an extended stay. It's the ultimate suite hotel for the business traveler. Each suite has a full kitchen complete with microwave and full size refrigerator. Work efficiently at your oversized executive desk with two separate phone lines - check email and talk on the phone at the same time. Relax in the overstuffed recliner while you enjoy the CD / DVD player. Borrow your favorites from our free DVD and CD library. Work off some stress in our fitness center or visit our Candlewood Cupboard. You can purchase meals, snacks and sundry items at value prices. ... more less
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