This property is fair at best.
Upon our check-in the dead bolt lock was not working and neither was the ice maker. We informed the front desk the following day (we had to interrupt her as she was on her cellphone) and the day after that we had to ask again, as the repairs were not made!
The staff was nice EXCEPT, in our opinion, for the individual that calls himself the "General Manager AND Owner!"
He appeared rude and talked over us as we spoke to him regarding our account (plans to stay an additional night) and repairs! We also called down to the front desk to request a later check out time (which was granted) and then, 40 minutes later received a call from the "Owner/ General Manager" appearing very frustrated that we had not checked out and reminding us what time check out was! When we explained we had previously notified the front desk, we received no apology whatsoever! Just that he should fire his staff!!
His comment was if we were unhappy why did we stay 4 nights?!?! Quite a surprise response from an "Owner/ General Manager!"
He also ranted that he should fire people that work for him that do not do their job and do not communicate! Obviously, we didn't care to hear that as that appeared to be an internal issue! We were just the "guests!"
The front desk attempted to make up for his attitude and shortfalls!
Thus the comment.........as long as you don't have to deal with this individual, the stay is fair! If you do, best of luck!
- Official Description (provided by the hotel):
- At the Candlewood Suites Oklahoma City-Moore Hotel, we put the amenities where they really count: in your room. Big, built for comfort or an extended stay. It's the ultimate suite hotel for the business traveler. Each suite has a full kitchen complete with microwave and full size refrigerator. Work efficiently at your oversized executive desk with two separate phone lines - check email and talk on the phone at the same time. Relax in the overstuffed recliner while you enjoy the CD / DVD player. Borrow your favorites from our free DVD and CD library. Work off some stress in our fitness center or visit our Candlewood Cupboard. You can purchase meals, snacks and sundry items at value prices. ... more less
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