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“Good Italian food made with love”

Sandro's Pizza & Pasta
Ranked #71 of 140 Restaurants in Moore
Restaurant details
Oklahoma City, Oklahoma
Level 6 Contributor
104 reviews
68 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
“Good Italian food made with love”
Reviewed May 1, 2014

Family run, I think as the same people seem to be always there. Pizza is very good, especially for OK. Other entree look good, although I have not ordered them. Friendly

Visited March 2014
Helpful?
Thank Bob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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16 reviews from our community

Visitor rating
    6
    7
    2
    0
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Norman, Oklahoma
Level 6 Contributor
255 reviews
191 restaurant reviews
common_n_restaurant_reviews_1bd8 79 helpful votes
“Yummy”
Reviewed April 30, 2014 via mobile

the best new york pizza in oklahoma he also has the best cheesesteak you ever ate you got to try this place it's the best so was the 1 in norman

Helpful?
Thank revDB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moore, Oklahoma
Level 6 Contributor
348 reviews
244 restaurant reviews
common_n_restaurant_reviews_1bd8 237 helpful votes
“Great pizza, up and down service”
Reviewed February 13, 2014

Positives: Fantastic pizza, good value
Negatives: Inconsistent service, out of the way

For months we'd seen Sandro's sign and thought "one day, we'll try that place..." The lure of real New York-style pizza was enticing, but we put off going because traffic in the area can be frustrating to contend with.

"One day" finally came in January, 2014, when we drove to Moore specifically to eat lunch here. As a result of that visit, "one day" became "two." More will definitely follow.

Getting There -

Businesses of all types crowd the intersection of South 19th and I-35. Sandro's is one of them. Their building is in the southeast quadrant, behind the main retail complex.

At this writing it's plainly visible from most area thoroughfares including 19th Street and the east I-35 frontage road. Many structures are being built in front of the restaurant. New construction may eventually obscure it.

Decor and Appearance -

Restaurants in shopping centers are often plain, particularly on the outside. That's the case with Sandro's. Except for their sign and colorful awning the restaurant looks like neighboring businesses.

Customers enter through one of two doors into a single dining area. One door is for dine-in, the other for carry-out. The interior is simple but comfortable, with L-shaped bench seating on one side and standard tables in the middle. The bench forms a natural pathway for dine-in customers to follow to the counter at back, where orders are taken.

A self-serve drink station occupies space along a wall at the end of the counter.

Many New York-style pizzerias promote their "authenticity" by displaying artwork featuring the Big Apple. Not here. With exception of a large board that lists daily specials...the walls are nearly blank. That's not good or bad...just different.

About the Food -

Customers can choose from prepared items (pizza, cheese bread, stromboli), or order freshly-cooked foods. On both visits we ordered salad, cheese bread, and a specialty pizza. Our experience:

First Visit: My wife and I ordered a medium "Quattro Gusto" pizza. It featured Canadian bacon, artichokes, mushrooms, and black olives. The crust was thin, with a little sauce and lots of real mozzarella and an appropriate amount of other ingredients.

This pizza was very similar to those I've eaten in New York and New Jersey. Other than the the black olives, which I thought overwhelmed other toppings, it tasted great. (I picked the olives off the pieces I ate.) My wife really liked this combination.

Portions were generous. We ate half at the store and enjoyed the other half for lunch the next week.

Our salads were fresh, crisp and cold, but a bit undersized. The house Italian dressing was outstanding. Our cheese bread was pre-made but delicious; it was warmed...I think in the oven...before serving.

Unfortunately, marinara was not included. It can be bought separately for fifty cents. I think the restaurant would generate a lot of goodwill from offering a certain amount free of charge with this item.

Second Visit: Our group of four included two hungry young men. We ordered an extra-large pizza topped with sausage, pepperoni, beef, and onion. Everyone enjoyed it immensely. Once again, we took half a pizza home to share with others. They universally praised the flavor.

Our salads were as good as the first visit, but the cheese bread was not warmed as long. It remained soft, almost soggy.

Service Makes a Difference -

We were treated extremely well the first visit, but almost overlooked the second.

First Visit: A man we later learned was the owner met us at the counter. He provided information, made suggestions, took our order, and ensured that every aspect of our experience was first-rate. He also brought items to our table, warmed our cheese bread to perfection, and provided take-home containers without being asked.

A lot of folks came for carry-out orders while we ate. From the banter, we could tell the owner knew them. However, we were treated with the same level of interest, perhaps more. Upon departure we felt like valuable patrons.

Second Visit: We returned eight days later, expecting a similar experience. Unfortunately, that didn't occur. An aloof and impatient young man met us at the counter. This fellow responded only when spoken to, and only in short statements. Like a lot of contemporary workers, he seemed preoccupied with a cell phone.

Our perception: he really didn't want to be there.

As mentioned earlier, our cheese bread was not crisp and hot like the first visit. It obviously hadn't been warmed long enough. We'd raved about the cheese bread to our guests, and ended up apologizing to them when it didn't meet expectations...a very awkward situation!

About the same number of carry-out customers were served during our second visit. Interestingly, the young man smiled and chatted with most of them. I can't say we were mistreated, but we did feel devalued as customers.

The Bottom Line -

Service issues affect a lot of businesses, particularly restaurants. Hopefully, the staff will receive training to develop their soft skills.

Despite our second experience, we will eventually return. (We would have already gone back had service been better the second visit.)

Food here is first rate and reasonably priced. In our opinion, Sandro's serves the best pizza in central Oklahoma, perhaps in the entire state. It's definitely worth contending with area traffic, and perhaps an occasional disinterested employee.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank The_Real_Birdcatcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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