Like many other reviewers we walked across from our hotel expecting a good experience. It was Halloween and therefore very quiet with few other diners which made the dreadful service even more inexcusable. The order taking and delivery of food was slightly chaotic with a (simple) request of glasses to go with the beer apparently causing confusion. Later the glass of awful domestic Sauvignon Blanc served with my entree was an insult to the Washington vineyards and it went straight back. It was refunded without question but at no stage did any senior staff member ask what was going wrong. Poor customer service is usually the result of poor management and before castigating any waitresses Primo's management might want to read their training manuals themselves. As to the food, it was probably quite good but all we remembered was the hopeless service.
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