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“Servers Need Training”

Primo's d'Italia-Midwest City
Ranked #33 of 81 Restaurants in Midwest City
Price range: $20 - $30
Cuisines: Italian
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Restaurant details
Dining options: Reservations
Dining style: Casual Dining
Cross street: Sooner Rd
Reviewed November 25, 2012

This restaurant has just about everything it needs to excel--except well-trained servers. Example: training servers not to argue over who is going to "cover this table" in front of diners. Also, servers need to get the entire table's drink order before walking away to put in the order for two out of a table of 7. Servers should also know the menu and avoid appearing "put out" (asking "are you staying longer") when diners wish to linger for conversation after the meal (it was nowhere near closing time and the restaurant was not busy). Food was average, drinks average, prices okay. Perhaps a little work on food presentation would be helpful, too. Entrees were glopped onto the plate, temperature of food was just a bit more than warm. This restaurant could be very good, but needs to work on the basics.

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    • Atmosphere
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    • Food
Thank AlexGPR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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67 - 71 of 87 reviews

Reviewed October 26, 2012

Large family went there for dinner on a Saturday night. It was not crowded and we wondered why. Well it was not exactly italian food. My spinach canneloni was covered in velvetta sauce and had hard bits of chicken in it. Only bright spot was the server who was excellent.

Thank jib1220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2012

The food here was very good, the service not so hot! We went in at 9:00 pm and I know that's an hour before close but...it was a full 15 minutes before our drink order was taken and at least another until our dinner order was taken..so it was very near closing time when we finally got our food. But I don't think that should have affected our service, I would just liked to have my tea glass refilled! The waitress who was very nice came back once and did get refills for my son and daughter and then again when we were almost finished and my glass was nearing empty she got away so fast I didn't even get a chance to ask for a refill. She could see my empty glass..but..no refill. Now I am sure they were wanting us to leave because it was actually 10:18 when we walked out but they could have gotten our drinks and dinner order quicker instead of letting 30 minutes go by. So I am only giving 3 stars. This is the kind of thing that keeps me from going back to a place. My thing is: DO your job! Whatever it is just do it and do it well because when you don't the reputation of that place is hurt.

    • Value
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    • Service
    • Food
1  Thank Debbyjl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2012

Average American take on Italian food. Service is usually pretty good. Tends to get loud, especially if you are seated next to a large table.

Thank AlexGPR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2012

too much pasta and bread for me, not enough vegetables, but good olive oil and balsamic vinegar for the bread

Thank Marylee K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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