On Monday June 16 my maternal grandmother suffered a massive fatal stroke and was air lifted to OU Medical Center in Oklahoma City, Oklahoma. I spent two days and one night without sleep at her side. I departed Oklahoma City for McAlester, Oklahoma (where I work as a radio broadcaster) with the intent of getting a little sleep before the funeral and the activities that were to follow later in the week. I checked in on the 6/17 paying by VISA for one evening. The hotel had a marque sign advertising 'govt rate' and I pulled into the parking lot went inside and inquired about a 'veteran's rate' was informed that the govt/vet rate was higher than the normal rate and was given keys to room 108. Upon entering room 108 (first time to ever stay in a comfort suite hotel) I was impressed with the accomodations and the size of the room. I did notice a significant stain or two in the carpet at the entrance to the room and a hole in the sheet rock where the door handle had dinged the wall by a previous guest. After having suffered the loss I had just suffered I could not sleep though the bed was cozy, only there were some traces of dried blood smears on the bedding. I was awoken on 6/18 at 10a by a knock on the door from housekeeping wanting to know if I 'required any service'. I explained that I had not slept and that I had suffered a tramumatic and emotional loss and was sleeping fearing that I might over sleep the check out time (which at the time I precieved as 11a) I went out the lobby and inquired as to extending my staff by one night. The hotel manager helped me with this and was more than friendly (even gave me a 10% discount on the rate) and it was at this time that I discovered the rewards/points program. The original clerk at the time of check in did not tell me about this. So I signed up. I also forgot to renew the card keys in my pocket. I slept most of the day and most of the night. On 6/19 a knock at the door at 634a wakes me only to discover it was another guest and he had the wrong room. I went back to sleep. I stayed awake to enjoy your hot breakfast (cold as ice btw) At 954a another pounding at the door and two attempts to enter the room only thwarted by the latch and bolt wakes me and I go to the door to inquire as to what is wrong. I am informed by housekeeping that checkout is at 12 noon however, they are busy and would like to clean the room as soon as possible and were wondering if I had checked out. I went to the desk to speak to the clerk (complain nicely and polititely) I explain to the clerk what has happened in my life this week and I futher explain that I commute to McAlester 7 days a week for work and that on average I spend 100 nights a year in a hotel in McAlester and that I had told the manager the day previous that I was dissatisifed with my usual hotel accomodations and that I had tried three other locations and that I was most pleased with his location and that I would bringing my reqular stay over business to Comfort Suites and that I saw the knocking and attitude of the staff at the door as an insult. She laughed/smurked and said that they were super busy and needed to get the rooms clean. I quickly gathered my things and checked out. I returned to the lobby still being rather calm though visable mad, to seek out the manager. His response was about the same in attitude adding that there is a blue DND card on the inside handle of the room and that next time I should avail myself of it and they would likely not knock. I never asked for anything for free or discounted and nothing was offered to me other than 'so we did not meet your expectations'. I explained to the manager again that I stay over in McAlester 100 plus nights a year for work and that the day before I had stated that those nights would be at his hotel.....HELLO AMERICINN AND SUITES!
- Official Description (provided by the hotel):
- COMFORT SUITES MCALESTER Rest up and refresh at the smoke-free Comfort Suites(R) McAlester hotel. We are located near the Choctaw Casino, Tannehill Museum and the J. G. Puterbaugh House and Garrard Ardeneum. Conveniently located off of U.S. Highway 69, this all-suites hotel in McAlester gives you easy access to such attractions as: Krebs Heritage Museum J. J. McAlester Mansion Pioneer Coal Miner Memorial Arrowhead State Park Lake Eufaula Business travelers appreciate our 67-person meeting room and our business center, which features copy and fax services. All of our valued guests can enjoy such amenities as: Free WiFi Outdoor pool Exercise room Guest laundry facilities Valet cleaning service Get going with a great breakfast. Start your trip to McAlester with our free hot breakfast offering everything from eggs, waffles and meat to healthy options like yogurt and fresh fruit. Make yourself at home in your spacious suite, which features a refrigerator, microwave, TV, coffee maker, desk, hair dryer, iron and ironing board. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. Some suites also feature a whirlpool and a sofa sleeper. Experience the combination of friendly service, generous amenities and cozy accommodations at the Comfort Suites McAlester hotel. We look forward to hosting you. Rested, set, go - reserve your room today! ... more less
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- Also Known As:
- Mcalester Comfort Suites