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“Awesome hotel, poorly trained staff”

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Hampton Inn & Suites McAlester
Ranked #1 of 16 Hotels in McAlester
Certificate of Excellence
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Awesome hotel, poorly trained staff”
Reviewed September 3, 2013

The hotel itself is very nice and seems quite new, however the staff do not reflect its appearance. The front desk staff are not as helpful as most Hilton properties and seem unenthusiastic about working. Some of the employees attire was less than Professional and upon several visits to breakfast were found sitting on the guest chairs sprawled out or on the arm rest as if they were at home. My girlfriend was never greeted by staff when walking in or out alone but was greeted when I walked with her. There was sticky brown liquid all over the elevator floor and the 3rd floor that wasn't cleaned in the two days we were there. The cleaning staff would complain about there job in the elevator in spanish thinking we couldn't understand them and would blare their music while cleaning the rooms. Also we requested 9am wake up calls only to never receive one. The bugs outside were out of control to the point of I didn't want to go outside to go to my vehicle since they would jump and fly at you in swarms.

The rooms were clean and all items were new just for a Hilton property I am not impressed. I expect great service when I stay at something such as the Hilton and I feel like I got Super 8 service with a Hilton room.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sjv9179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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394 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Austin, Texas
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 3, 2013

I was so pleasantly surprised by the quality of this Hampton. It was amazing! Most beautifully decorated Hampton I've ever been in and in McAlester, Oklahoma of all places! I did feel sorry for the front desk clerk as her relief didn't come to help her and she had been there for two shifts, but she didn't allow that to interfere with the great service she provided. Rooms and public areas were on par with any Hilton. Only thing I didn't like was the PBS documentary showing during breakfast in the eating area displaying homeless puppies and dogs in rural areas being euthanized. That's a great way to start a day, huh? LOL But nonetheless, I'd stay here over and over if I could Great service, beautiful facilities, and convenient location.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank WallyKev67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valparaiso, Florida
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 3, 2013

I stayed for one night and was surprised to find a place this nice in McAlester. My room was quite large and well-appointed. The bathroom was large. Most importantly, I remember there being plenty of electrical outlets near the bed.

I spent awhile in the hot tub at what was a nice indoor pool area. I also remember the breakfast seeming to be above the normal Hampton standard fare.

I would definitely stay here again if back in the area.

  • Stayed January 2013, traveled on business
    • Value
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Helpful?
Thank Matthew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellaire, Texas
Level Contributor
472 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
Reviewed September 2, 2013

I am a big fan of Hampton Inns and stayed at this one a few nights ago. Everything was as I expected. The room was clean and the hotel itself was modern and pleasant. The front desk staff were fine. The breakfast itself was pretty basic though. I expected more from a Hampton.
My problem with this Hampton is that I had stayed at an exceptionally nice Hampton the night before. If I were passing through McAlester again, I would probably stay here again.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TomFromBellaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waynesville
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 30, 2013

Stayed here before, but it has been a long time. Check in was quick and friendly. The room, king with sofa sleeper was very well-equipped and nicely arranged. Overall the room and bathroom were very clean. The shower was great and hot water almost instantly. The hot breakfast was pretty plain. Eggs mixed with sausage and peppers with tortillas. The usual offerings otherwise. The exercise room was nice and had precor equipment for use. The only issue was that the room was nearly 90 degrees and because it was near the pool it smelled like chlorine.

There was some room noise from rooms above, but nothing to call the front desk about.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Joshsamy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
O'Fallon, United States
Level Contributor
4 reviews
3 hotel reviews
Reviewed August 29, 2013

The staff and cleanliness of the hotel and worth the money. The staff does offer discounts to provide the best rate. Highly recommend this hotel. 3rd time at this location. The rooms are comfortable, well equipped and roomy.

  • Stayed August 2013, traveled with family
    • Value
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Review collected in partnership with Hampton

Helpful?
Thank Janine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Colony,Texas, United States
2 reviews
Reviewed August 26, 2013

Always a great place to stay and affordable ! business meeting and price is important as I stay an average of two nights a week in a Hotel ! I will advise everyone to stay here when in Mcalister,Okla.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Jack C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites McAlester

Property: Hampton Inn & Suites McAlester
Address: 711 S George Nigh Expy, McAlester, OK 74501-7278
Phone Number:
Location: United States > Oklahoma > McAlester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in McAlester
#2 Business Hotel in McAlester
#3 Family Hotel in McAlester
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites McAlester 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
The Hampton Inn & Suites McAlester is conveniently located near some of the area's top shopping, dining and businesses including Halliburton, Boeing and Army Ammunition Plant. ... more   less 
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Also Known As:
Hampton Inn And Suites Mcalester
Hampton Inn & Suites Mcalester Hotel Mcalester

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