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“THEFT issue with cleaning staff!!!”

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Candlewood Suites Mcalester
Ranked #7 of 16 Hotels in McAlester
Reviewed October 25, 2012 via mobile

I stay at hotels on a regular basis for work. This candlewood suites is the first time I've had a problem with theft of property!!! The rooms are ok and was not an issue and a couple members of the staff were very helpful. I had a pair of my girlfriends expensive boots and Paul Mitchell shampoo come up missing. I complained at the front desk. They said they would check. I returned a little while later and the housekeeper was rude and assured me the items in question were never in the room in the first place. I proceeded to place a complaint with the general manager , Mellisa (--) (who lives at the hotel during the week) Upon complaining she was hostile and said in response to me "We are not begging for your business, you can take it somewhere else if you like" then in a defensive manner "we have no theft problems". Her attitude was very rude. Actually upon talking to a couple staff members I found out they have had other theft issues in the past!!! This is supposed to be a hospitality industry and did not get that feeling or impression from the general manager or housekeeper. Needless to say my items have not been returned. I work for a company who frequently does business in mcalester as well as other IHG/intercontinental hotels chain around the country. I would definately not recommend this specific hotel to anyone who values their personnel property. Absolute worst experience from a hotel to date.

  • Stayed: October 2012
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1  Thank dnunn1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda E, Director of Sales at Candlewood Suites Mcalester, responded to this reviewResponded October 29, 2012

Dear Valued guest,

I would greatly appreciate it if you could stop by my office while you are here on your stay with us this next week. I apologize tremendously for this inconvieance and would like to discuss in more detail on when and how the items were missing. I have receieved different stories on the matter from various parties and would be much help to contact you directly along with your girlfriend at the same time. We can review cameras if you would like and welcome to look through our Lost and Found. Please contact me at my office 918-426-4171 Ext. 506 or come by when you check in this next week. Again I am very sorry and hope we can get to the bottom of this for you. I take my job very serious and I dont like hearing about this and I can reassure you we will help you in any way we can!

Amanda Engleman
Sales Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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123 - 129 of 149 reviews

Reviewed September 24, 2012

I normally do not review hotels and am an extremely laid back and tolerant person, but this hotel crossed the line. The first room I was put in had fleas that were jumping all over the place---including on me, which is how I was made aware of their presence. When I notified the front desk personnel, I was moved into an adjacent room. This room was littered with both dead and alive fruit flies. I decided I was going to check-out and when I spoke with the front desk personnel again and told him about the fruit flies, I was told he would check me out and talk with the manager in the morning to refund the hotel charges for the night. I was satisfied with his response and went across the street and stayed at the Comfort Inn & Suites for a cheaper rate and much cleaner room.

When I returned home I checked my credit card activity and realized the charge for the one night at the Candlewood Suites was still on my card (I was told it would be refunded). I contacted the hotel several times and left several messages for the hotel manager and never got any response back. I tried to fight the hotel charge with my credit card company by explaining the inhospitable bug situation at the Candlewood Suites in addition to the fact that I had two separate hotel charges for that one night. I received a letter recently from my credit card saying that they were unable to remove the hotel charges due to evidence and correspondance received from the Candlewood Suites management. Apparently this Candlewood Suites can respond to credit card companies and not dissatisfied customers.

  • Stayed: March 2012, traveled on business
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1  Thank Xuuke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Mcalester, responded to this reviewResponded October 9, 2012

Dear Dissed1der-er,

Thank you for sharing your feedback regarding your stay with us. I am so sorry to see you did not enjoy your overall experience with us. We take comments such as these seriously and would like to follow up with you. I have sent you a private message in effort to obtain more information regarding your stay.

I look forward to hearing from you and being of further assistance.

Sincerely,

Joel B
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2012

best place to stay in mcalester oklahoma . the hotel is in a great location, surrounded by walmart and alot of restaurants. rooms have small full kitchen (full size fridge) and nice furniture. flat panel tvs as well

  • Stayed: August 2012, traveled on business
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1  Thank vw_higgins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2012

I have been staying at the Candlewood Suites for several weeks in a row now as I travel to McAlester on business. The staff is ALWAYS friendly and very helpful. The rooms are clean and spacious. The hotel recently had the carpets cleaned in the rooms and now it is even more refreshing to walk into the rooms. Even the parking lot and grounds are well kept and well lit. I plan to continue staying at the Candlewood in the upcoming months during my trips and I recommend it to my colleagues traveling to the areas as well.

Room Tip: I prefer the upper level rooms just due to noise made by guests in floors above.
  • Stayed: June 2012, traveled on business
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Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2012

The candlewood Hotel is a great place to stay. Friendly people greet you at the front desk,with very clean rooms and free dvd rentals.

Room Tip: stay on the very top floor its quieter"
  • Stayed: June 2012, traveled on business
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Thank Orie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2012

The staff is grate and friendly. We stay there for months at a time and we will not stay at any other hotels

  • Stayed: July 2012
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Thank shannon_knight00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2012

Candlewood suites is like home away from home. Great service and nice people.

Room Tip: I always prefer bottom floor.
  • Stayed: July 2012, traveled on business
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Thank Victor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Mcalester

Address: 425 S George Nigh Expy, McAlester, OK 74501-6092
Phone Number:
Location: United States > Oklahoma > McAlester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #7 of 16 Hotels in McAlester
Price Range: $78 - $91 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Mcalester 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
The new Candlewood Suites McAlester is the only extended stay, all suites hotel in McAlester, Oklahoma. The 89 suite, 4 story hotel is conveniently located just off Highway 69. If McAlester is your destination, the Candlewood Suites is the place to stay. The hotel is conveniently located near restaurants, shopping and attractions. Each spacious suite has a fully equipped kitchen complete with microwave, stove top, dishwasher and full size refrigerator. Work efficiently at your over sized executive desk with free high-speed Internet access or relax in the comfortable living room area while you enjoy premium Direct TV or DVD player on a 32 inch flat screen television. Work off some stress in our fitness center or visit the Cupboard where you can pick a variety of foods, beverages and even toiletry items 24-hours a day. McAlester, OK has many attractions just minutes away. Whether your trip is business or pleasure, our hotel can offer you the best value in the McAlester area. ... more   less 
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