I stay at hotels on a regular basis for work. This candlewood suites is the first time I've had a problem with theft of property!!! The rooms are ok and was not an issue and a couple members of the staff were very helpful. I had a pair of my girlfriends expensive boots and Paul Mitchell shampoo come up missing. I complained at the front desk. They said they would check. I returned a little while later and the housekeeper was rude and assured me the items in question were never in the room in the first place. I proceeded to place a complaint with the general manager , Mellisa (--) (who lives at the hotel during the week) Upon complaining she was hostile and said in response to me "We are not begging for your business, you can take it somewhere else if you like" then in a defensive manner "we have no theft problems". Her attitude was very rude. Actually upon talking to a couple staff members I found out they have had other theft issues in the past!!! This is supposed to be a hospitality industry and did not get that feeling or impression from the general manager or housekeeper. Needless to say my items have not been returned. I work for a company who frequently does business in mcalester as well as other IHG/intercontinental hotels chain around the country. I would definately not recommend this specific hotel to anyone who values their personnel property. Absolute worst experience from a hotel to date.
- Official Description (provided by the hotel):
- The new Candlewood Suites McAlester is the only extended stay, all suites hotel in McAlester, Oklahoma. The 89 suite, 4 story hotel is conveniently located just off Highway 69. If McAlester is your destination, the Candlewood Suites is the place to stay. The hotel is conveniently located near restaurants, shopping and attractions. Each spacious suite has a fully equipped kitchen complete with microwave, stove top, dishwasher and full size refrigerator. Work efficiently at your over sized executive desk with free high-speed Internet access or relax in the comfortable living room area while you enjoy premium Direct TV or DVD player on a 32 inch flat screen television. Work off some stress in our fitness center or visit the Cupboard where you can pick a variety of foods, beverages and even toiletry items 24-hours a day. McAlester, OK has many attractions just minutes away. Whether your trip is business or pleasure, our hotel can offer you the best value in the McAlester area. ... more less
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