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“Excellent”

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Holiday Inn Express Hotel & Suites Jenks
Ranked #1 of 1 Hotels in Jenks
Reviewed June 18, 2012

We had an executive suite. It was wonderful. Spacious and the staff were outstanding!

  • Stayed: June 2012
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Thank dfjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (115)
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84 - 90 of 115 reviews

Reviewed May 19, 2012

This hotel is my favorite. Next to the Oklahoma State Aquarium and near good restaurants, the staff is the most friendly I have experienced. I travel for work and will stay in Jenks for any work requiring a visit in the greater Tulsa, Ok area within 1-2 hours drive of the hotel. My room is always clean, ready and usually upgraded from the one requested. Breakfast is good, the dining room clean even after families with small children have been in to eat. The staff is always friendly and attentive to any need.

  • Stayed: April 2012, traveled on business
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Thank Becky E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 18, 2012

This hotel's location can't be beat- we stayed here for a wedding that was at the aquarium and it is literally walking distance. However, we tried to take a nap before the wedding and couldn't because there was too much noise. We could hear the TV's from the rooms around us! Also, the rooms were very humid. I would come back, but I'm not sure I would look forward to it.

  • Stayed: June 2011, traveled with family
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1  Thank Nikki M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHG Care at Holiday Inn Express Hotel & Suites Jenks, responded to this reviewResponded August 4, 2012

Dear Nikki M,

Thank you for your feedback. I am glad that you found our location very convenient. However, I apologize for any inconvenience you have experienced due to the noise. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.

We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Janice A
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2012

Newer property in the Holiday Inn Express family. Friendly staff and very helpful. Indoor pool was just the right size for families with the preteen set. Breakfast was ok. Everything was clean and fresh. Quiet Hotel.

Room Tip: Upper floors were quiet.
  • Stayed: March 2012, traveled with family
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Thank Geoark1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2012

If I could give this HI Express a -1 I would. The staff is incredibly rude. The manager manually changed my reservation and gave my room away the day of my arrival without my asking or notification. She wouldn't admit it until I pressed the issue and complained to Holiday Inn Central Customer Service who verified that it had been changed. At 10 pm when I originally checked in with my child, their response to giving my room away was "if you don't like it, we will call around and try and find you another hotel." Really?? Unapologetic staff with bad attitudes. Like another customer review, the registration clerk actually threatened us with calling the police.

Do yourself a favor, stay somewhere else

  • Stayed: March 2012, traveled with family
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1  Thank kd w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jenks, responded to this reviewResponded April 26, 2012

Dear Kd w,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience.

Regards,
Brenda J.
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 29, 2012

I am in this area 4 - 5 times a year on business
Checking in was a breeze, nice friendly staff. The room was very clean, spacious and well equipped.
I am a runner, well jogger, so I checked out the gym area. Its ok but nothing special. I did find a VERY nice paved trail just across the street it the entrance way to the main trail. I am not sure how far it goes but nice.
Anyway, the hotel, free Wi-Fi is pretty much a given now a days but this one was unusually fast. Breakfast was what you would expect from an Express but the "breakfast" as on top of her game, always making sure things were in order, tables were clean and food was fresh.
They do have a free dinner, some nights, I know on Tuesday they do, nothing special, but hot and free cold beer on tap.
I recommend the Los Cabos., nice, clean with friendly staff. Prices were very reasonable.
Water Front Grill great view, a little fancy and a tad on the expensive side.
All in all, yes I would stay here again and will my next trip.

  • Stayed: February 2012, traveled on business
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Thank Jim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2012

I have never encountered more rude customer service check in representives as in this hotel! We travel many weeks out of the year and were a guest at this property and they wanted a credit card although we never booked the room. They threatened to lock our room and remove our belongings if we did not come to the desk asap!!! We were on our way out the door for a performance for the production that booked the room! What a nightmare!!!!!

  • Stayed: February 2012, traveled on business
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Thank Johnny R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Jenks

Address: 150 S Aquarium Dr, Jenks, OK 74037-4140
Phone Number:
Location: United States > Oklahoma > Jenks
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Jenks
Price Range: $99 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Jenks 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites in Jenks, Oklahoma. Our newly renovated Holiday Inn Express in Jenks, Oklahoma is nestled on the Arkansas River in Northeast Oklahoma's only Riverfront District and is just a short drive from Tulsa. With convenient access to Jenks attractions as well as to the Tulsa area, our hotel offers everything you need during your stay in Oklahoma. Families can appreciate our hotel s close proximity to many of Jenks attractions, including the Oklahoma Aquarium, Riverwalk Crossing and great downtown Jenks antique shopping. We are just two miles away from Oral Roberts University and a short drive from Tulsa, where you can visit local attractions like the Tulsa Zoo and the Driller's Stadium. With convenient access to businesses such as Kimberly-Clark and Tulsa Winch, our hotel is perfect for business travelers who plan to attend meetings in Jenks or Tulsa. Our hotel is also located in close proximity to the Tulsa Convention Center, BOK Center, Expo Square and Spirit Bank Event Center. During your stay at our hotel in Jenks, OK, we hope that you take time to relax in the indoor pool, whirlpool and sauna. You can also work out in the fitness center, enjoy the free high-speed, wireless Internet access, and start your day off right with the complimentary, hot breakfast bar featuring our signature cinnamon rolls. Check out our great Jenks hotel room deals, and book your stay today. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Jenks
Holiday Inn Jenks
Jenks Holiday Inn
Holiday Inn Express Jenks

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