I stayed at this facility two weeks ago. I say stayed as I checked in and finally had to check out when they could not fix several issues with several rooms.
First room was not made up with dirty bed linen piled in a chair. Second room the A/C did not work. As it was 103 degrees outside, this would not work. Finally the third room was clean and the A/C did work, but when I went in the room it was TURNED OFF! Ok, so I turned it on full cold and went out to have a bite to eat and let the room cool off. Turns out I was told that the hotel manager tells the maids to turn the A/C off to save $$. Guess they have never checked into a room that is over 100 degrees and needed to get to sleep right away.
Returned and tried to log onto the internet to pick up my emails. Got an error message saying "cannot log you on at this time" and promptly called the front desk. Was told that if there were too many people in the hotel on the system that it would not allow anyone else on. ????? She then refused to let me talk with the manager saying "she is not accepting calls tonight!" While walking down to the front desk ran into a large group in the meeting room. I asked them about the internet and they had the same experience, not being able to get online.
Called Holiday Inn's customer service line and got ahold of Judy. Judy could not believe the issues and promised to call me back in 15 minutes. I know she did call the front desk as the desk clerk told me they had talked. The front desk clerk told me that she would not let Judy talk to the manager as well, so we are batting 1000% here.
Finally at 9 pm I called the front desk to ask when I would be able to get on the internet and when I could expect a return call from Judy (remember "I will call back in 15 minutes" from her?) and was told that they could not help me and that I could check out and not be charged for the room if I wished. Did so and at 9:15 was at a Best Western hotel across the parking lot.
The Best Western had cool rooms (although a bit dated) and the internet worked fine the first time out. You can do better than this hotel... for that matter sleeping in your car would be better than this place!
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- Also Known As:
- Holiday Inn Express Hotel And Suites Guthrie-North Edmond