Stayed here one night heading cross country. Sleep and cleanliness are important to us.
Checking was terrible. Somehow, our reservation was not completed, despite the fact I made the reservation on the Choice Hotel site, where they suggest you make them, and where I've made them for years. The girl at the front desk was nice enough, and obviously sorry. But she spent the next half hour telling me it was her second day and that it was because the Choice Site was all messed up. I'd say that I'm not sure the mother ship, which is who directed me to this hotel, would appreciate that. Also, she pointed out they'd tried to call me all day, in Pennsylvania, which is kind of silly. They had six weeks to call and tell me the reservation was messed up, waiting until the last day then laying part of the blame on me is a bit ridiculous.
And after driving almost 14 hours, I didn't want to know WHY there was a problem, I wanted it fixed. I finally cut her off by saying "ok, I'm a real good Choice customer, I made a reservation six weeks ago, I've been driving all day, my wife and kids and I are tired. What are you going to do for me?" Might suggest to the manager a little training for new employees in crisis management.
Other slight mishaps: The phones were messed up (batteries dead, maybe?), kept blinking, couldn't even dial the front desk. So we just unplugged them. The fridge freezer was so frozen up the door wouldn't close on the fridge, thus rendering it worthless to us. Finally, there was a smear of "something" on top of the air-conditioner, of significant size. The fact I couldn't identify it is what worried me the most.
Those are the cons. Once we settled in and got over the above, this was a nice place. A good breakfast in the morning, and a massive eating/sitting area, unlike most microscopic Choice breakfast rooms. Our room was HUGE, excellent when you've got young kids sleeping on the floor. The pool was small, but functional, and again unlike many Choice facilities, was actually warmed to an adequate level.
The hotel was fairly clean, the best that can be expected when they live in an area full of dust (when dry) and mud (when raining). Kudos to the cleaning staff who have to deal with folks who don't understand what the bevy of shoe cleaning devices out front are for. Most impressive about the facility was very, VERY comfortable beds. Also, there was a major storm as we slept, the kind that was all over the news in the morning (high winds, hail, tornado warnings, you get the picture). We never heard a thing, which is a testament to the joint being built right.
Finally, the location is a knockout. If you come to Elk City, you'll find hotels spread out all over the place. This hotel is right off the main drag, plenty of good parking, and close to both local cuisine and, for the family tired and hungry for home, Pizza Hut.
We'd stay again. We'd double-check the reservation and call halfway through the day, which we shouldn't have to do. But we'd stay again.
- Official Description (provided by the hotel):
- Sleep Inn & Suites, an Elk City, OK hotel near Great Plains Regional Medical CenterThe Sleep Inn & Suites® hotel in Elk City, Oklahoma is centrally located near major highways. The Great Plains Regional Medical Center and Elk City Regional Business Airport are minutes away. Historic U.S. Route 66 runs through Elk City. The National Route 66 Museum Complex, located just five miles from this Elk City, OK hotel, is part of the Old Town Museum complex which offers a fascinating view of historic Elk City.Other attractions nearby include Elk City Speedway, Ackley Park and Elk City Golf & Country Club. The Red Carpet Community Theatre is just five miles away. Amenities at this Elk City, OK hotel include: •Free Morning Medley Hot Breakfast •Free wireless high-speed Internet access •Indoor heated pool and hot tub •Exercise room The meeting room can accommodate a group up to 13. Guest laundry facilities and plenty of parking are available for additional convenience. ... more less
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