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“Fathers Day Weekend”

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Baymont Inn & Suites EL Reno
Ranked #4 of 11 Hotels in El Reno
Reviewed June 21, 2013

This motel and its staff are wonderful, rooms are clean and spacious, the guest laundry area could be a bit larger but was clean and everything in working order, pool area was clean and they have plenty of towels, the staff were friendly and helpful, this will be our number one choice from now on when we go to El Reno for a visit again.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Baymont Inn & Suites
Thank Reberta S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_BaymontElReno_OK, General Manager at Baymont Inn & Suites EL Reno, responded to this reviewResponded June 22, 2013

Dear Reberta S.

Thank you so much for your kind comments. It is always a pleasure having a person such as you stay at our hotel. Knowing we are appreciated makes all the difference, and why we love what we do. We all look forward to seeing you again soon!

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184 - 190 of 235 reviews

Reviewed June 19, 2013

This is the worst hotel that I have stayed at, and on my job I stay in hotels 60% of the time. I have had two separate issues with this hotel now. Usually I will learn after the first, but with all the tornados and other events in the area it left me with this gem. If this comment isn’t good enough for you, here is the latest and greatest display of gross negligence that has occurred to me. I stayed at this hotel on 05/30/2013 through 06/02/2013 with a rate of $88.41 a night (including tax) for a grand total of $353.64 … Simple right? Wrong! Apparently they never checked me out until the 06/05/2013. Easy fix right? Wrong again! I kindly discussed my dispute with the manager Joy … Nothing was resolved! So, I then faxed them a copy of my detailed checkout receipt. Fixed right? Wrong! This nice lady insists that I still didn’t checkout and proceeds with charging me $530.46. If after reading this you still want to stay here … have fun!

  • Stayed: May 2013, traveled on business
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Thank Mack M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_BaymontElReno_OK, General Manager at Baymont Inn & Suites EL Reno, responded to this reviewResponded July 22, 2013

This guest faxed an in-house receipt to the GM, claiming that it was a final receipt. The receipt showed a 7:30 pm time frame (with an outstanding balance). As we have a 11:00 am check-out time, the faxed receipt only proved that the guest was still in-house at 7:30 pm that night, and continued to stay in that room long after check-out time.

Check-In time is 3:00 pm... Check-out time is 11:00 am. We always do our best to accommodate early check-ins and late check-outs (whenever possible) if the requests are within reason. If a guest needs to check-out earlier than anticipated, they only need to go to the front desk and state they are checking out earlier than expected. We are not in the habit of charging for unused nights, so long as we know the guest have actually left, and the room is available to other guests.

Our latest check-out (without being charged for an additional night) is 1:00 pm. Anything after that will be billed accordingly.

Hope this helps. JG

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Reviewed June 16, 2013

Our travels took us through El Reno, OK and our choice of hotels to Baymont Inn. We were pleasantly treated by the front staff and found our room to be nice and spacious. Being particular about how clean the room is, we were not disappointed by the condition of the room. It was clean and sparsely decorated and equipped with both a micro wave and frig along with a coffee pot. The bed was comfortable with nice linens. Breakfast is included which is the standard continental fare plus waffles, omelets and a nice variety of breads. All in all, this is a pleasant stop over stay and we would stay again if we pass through again.

  • Stayed: June 2013, traveled as a couple
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Thank Martha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_BaymontElReno_OK, General Manager at Baymont Inn & Suites EL Reno, responded to this reviewResponded June 17, 2013

Dear Martha B.

I am glad that you enjoyed your experience at our hotel. We are very proud of our housekeeping staff and their skills. We are equally proud of our front desk staff. Most of our staff members have been with us for years, and the experience shows in their efforts. They are all very good at what they do!

In your comments about breakfast, you mentioned our western omelets and waffles. Not only do we have waffles, but Vanilla and Blueberry waffles. We also have bacon, sausage, biscuits and gravy, yogurt, instant grits and oatmeal, fruit, 4 types of cereal, 2 types of milk, apple & orange juices, danish, muffins, bagels, white & wheat breads, hard-boiled eggs, and tortillas (plus more). For a full list of everything we carry on our breakfast, please call: (405) 262-3050 and ask for our "Hotel Features" letter.

Thank You again for your comments.
Sincerely,
JG

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Reviewed June 5, 2013

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Baymont Inn & Suites
Thank Terry C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GM_BaymontElReno_OK, General Manager at Baymont Inn & Suites EL Reno, responded to this reviewResponded June 7, 2013

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Reviewed May 30, 2013

  • Stayed: May 2013, traveled with family
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Review collected in partnership with Baymont Inn & Suites
Thank Grace A
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GM_BaymontElReno_OK, General Manager at Baymont Inn & Suites EL Reno, responded to this reviewResponded June 7, 2013

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Reviewed May 27, 2013

  • Stayed: May 2013, traveled with family
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Review collected in partnership with Baymont Inn & Suites
Thank Ingrid S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GM_BaymontElReno_OK, General Manager at Baymont Inn & Suites EL Reno, responded to this reviewResponded June 7, 2013

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Reviewed May 24, 2013 via mobile

Woke up in the middle of the night, the bed was covered in ticks. When I brought this to the managers attention, she said "I probably brought them in" given that I flew in from a state where ticks don't live I find this highly unlikely. Additionally, I was charged full price for the room because despite showing several pictures and a live tick "there wasn't any proof" this is by far the most discusting hotel I have ever stayed in. Compound that with the customer service and you would probably enjoy the federal prison in town way more.

  • Stayed: May 2013
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Thank mikehoffa26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_BaymontElReno_OK, General Manager at Baymont Inn & Suites EL Reno, responded to this reviewResponded May 30, 2013

As this is the one and only complaint our hotel has ever had regarding this issue, we took it very seriously. Immediately after the complaint was voiced, the guest was asked to wait at the front desk, and the GM went to inspect the room. The General Manager could not find any evidence of ticks. When GM reported those findings to the guest, the guest went back into the room and attempted to find evidence himself. The guest was also unsuccessful in finding anything.

After the GM inspection, the Head Housekeeper inspected the room, the maintenance attendant inspected the room, and finally the Owner inspected the room. When all of them failed to find evidence of any ticks, we called our pest control specialists to inspect the room. They stripped the room down to the light bulbs, and they could not find a single tick.

The room was treated for ticks “just incase”. However, there were no reports of ticks before this guest checked in, or after the guest checked out. As ticks lack intelligence, it is safe to say they are not able to hide from all of the professional people that searched for them, or avoid the regular (and documented) pest control services we have utilized since 1999.

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Additional Information about Baymont Inn & Suites EL Reno

Address: 1707 SW 27th St, El Reno, OK 73036-6133 (Formerly Comfort Inn)
Phone Number:
Location: United States > Oklahoma > El Reno
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in El Reno
Price Range: $100 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Baymont Inn & Suites EL Reno 2*
Number of rooms: 60
Official Description (provided by the hotel):
Newly remodeled (beds, curtains, carpet, mirrors, landscaping, etc.). Located on the South-side of I-40 (Exit 123 - Country Club Dr.). Nearby shopping, fast-food, and banking. Steakhouse right next door - and free delivery from several other local eating establishments. Casino is less than 5 miles away, and Lake El Reno is located within 1 mile. We provide a great place to stay! ... more   less 
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Also Known As:
Comfort Inn El Reno
El Reno Comfort Inn

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