We live about an hour away from this casino and another one (Choctaw Grant is the other one). Grant is a much smaller casino but we win MUCH more frequently than here. Also, we travel quite a bit and go to many, many different casinos and out of all the ones we frequent this one is the absolute worst in terms of slot payouts. When not traveling we use to alternate between Choctaw Durant and Choctaw Grant and a couple of years back we would win some and lose some in both places, but now, we RARELY ever leave this casino with any money so we have stopped going. I will play a while on a slot and if it is not giving a little something back after I've spent $15 or $20 then I will change to another one...consequently, I end up playing on MANY different slot machines while there and most of them are ridiculously tight.
Another thing: we have long been players card members and used to get offers every month for a free room once a week (Sun-Thurs nights only) along with a few food coupons and free bonus play ($10 per week, every week from one Sun to the next Sun) and then all of a sudden the offers got real cheesy even though we were spending the same amount as always. We started getting only discounts off the rooms instead of free ones and the bonus play was suddenly only good Mon-Thurs which is TOTALLY worthless for those of us that work and can't go to the casino Mon-Thurs...they might as well save their money and stop sending those worthless offers to us. I know this sounds crazy but that mere $10 bonus play offer would inspire me to go there instead of elsewhere but not now...we just go to Grant instead. Here's something to know: my daughter would sometimes come along with us and bring a lot less money (she would bring $50-$100 and we would bring and spend $400 between the two of us. I started noticing that even though she spends less money than we do, she gets much better player reward offers than we do !! I was totally puzzled over this until I found out that the people that bet max get better offers EVEN IF THEY CONSISTENTLY SPEND LESS MONEY !!!
Another gripe: a few years ago when they only had the Choctaw Inn there, the check-out time was noon, now they've changed it to 11:00 am for all the hotels and if you ask for a late check-out they will offer you a cheesy 30 minutes or an hour (if you are lucky). There are some pretty nice places to stay a few miles away in Durant that have a check-out time of noon.
One last thing: on February 14th they usually have a "box of chocolates" promotion that they advertise on their website in which you show up and supposedly get a box of chocolates and every box will have some mystery amount of free bonus play offered...the last two Valentines days we showed up fairly early in the day ( 2 pm ) and they were already OUT of the boxes but still advertising it on their website to continue drawing people in !!!!!!!!!!!!!!! I was PISSED. The CS rep at the Players desk acknowledged that they had been dealing with many angry customers since they had run out and that the same thing had occurred last year (which I already knew because I was there last year as well) we kept checking the website the rest of the day and it still kept advertising the promotion even though they had run out.
I have a suggestion for management here: that whole thing is [--]!! You all need to go ahead and give EVERYONE that shows up for the promotion AT LEAST the minimum amount of free play that they would have been received had you done your job right and ordered the appropriate amount of chocolates to begin with. I can understand running out maybe at 8 pm or so but 2 pm ?????? Give me a break...you people knew that you didn't order enough and just didn't care.
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