We made a reservation for a king size bed and a non-smoking room over a week before our stay. We provided a credit card and received confirmation of this online reservation (made directly through Laquinta's web site). After driving 14 hours we arrived at the hotel and were told that our confirmed room had been given to someone else and we would have to stay in a smoking room with double beds. No explanation was provided for the the failure to honor our confirmed reservation. We asked for pillows that didn't stink of cigarette smoke and were told that none were available and we were offered new pillow cases. The room stank to the point that we were unable to sleep. We have tried to stay at Laquinta on our travels as we have, up to this point, found them to be clean and upscale. We will never stay at this Laquinta again and will likely no longer stay at Laquintas at any other sites. The failure to honor the reservation was inexcusable.
- Official Description (provided by the hotel):
- Motel 6 Del City, OK is conveniently located near shopping and dining. Visit the Oklahoma Opry, Heritage Park Mall and Cox Convention Center. Enjoy free WiFi in all guest rooms, utilize our coin laundry and relax in our outdoor seasonal pool. ... more less
- Reservation Options:
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- Also Known As:
- La Quinta Oklahoma City Del City Hotel Del City
- La Quinta Del City