I reserved a room on the Super 8 website, and I get to the Super 8 location after a long day on the road, and guess what? The manager says they have no more rooms. I tell him I have a reservation, he looks at it quizzically, and at that point I start to worry.
He finally confirms that I did indeed have a reservation, and for some reason or another it wasn't sent to him. I reserved a whole week in advance. Luckily for me, the manager was fairly easy to work with and after calls to customer support about the reservation problem, he managed to secure me a room at another motel in town whom he had a relationship with.
I give this location 3 stars because the interaction I had with management was good but it is unacceptable that the computer system would create a glitch like this and delayed check-in to a room by at least 30 minutes. I'm not sure if this situation was a one-time glitch, peculiar to Super 8's computer systems, or specific to THIS location, but if I reserved here I'd call ahead a day or so in advance to confirm. FYI.
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- Also Known As:
- Super Eight Clinton
- Clinton Super Eight
- Clinton Super 8