Thank you for making Beavers Bend Marina part of your vacation.

I’m sorry that you had the experience that you did. Our customers are our greatest asset and repeat customers are the largest share of our business.

Our boats sustain significant damage over the course of a season, all done by those individuals who rent them from us. We review the condition of the boat and the propeller before each party gets on the water. We also inspect them at the conclusion of each rental. We welcome people taking pictures of the craft they have rented. It makes our job a lot easier.

In the case of this particular boat, the propeller had been replaced four days earlier, something that needs to be done on the average only once in every several hundred rentals. The checkout form was signed by the renter and the propeller condition marked “good.” When the boat was returned, the propeller was damaged to the extent that it needed to be replaced. While it is possible for the damage to have been missed in both the previous check-in and their check-out, this seems unlikely.

Our dock hands and store staff do their best to be patient and thorough with large numbers of customers on a daily basis. Our managers are supportive of our staff while doing their best to be respectful of our customers. When there is a discrepancy between what a customer says and what is on the paperwork we have no choice but to honor what has been signed and acknowledged by both the dock hands and customer.

We want every customer to have the best experience possible with their rental. Hopefully this information will help all of our customers in this process.

Thank you for your comments. The safety and satisfaction of our customers are our NUMBER 1 priorities. Even our company "motto" on our staff shirts say: "Creating Family Fun Through A Well-Trained Friendly Team". We take your satisfaction very seriously. Although I wasn't on duty yesterday I have addressed your concerns with other managers and staff. All our boats have lake maps- there are occasions when a previous customer may have taken the map off or it gets inadvertently lost. Either way you should have been provided another map of the lake. The gas issue is difficult to address. We do know (in general) what a 2 hour rental will cost in gas, but it's not always exact. Each boat is topped off upon return. Please give us another chance to prove ourselves - your safety and satisfaction is very important to Beavers Bend Marina. Thank you very much for visiting us.

Thank you for your review. We are always trying to improve the customer experience at Beavers Bend Marina and Beavers Bend State Park. Our employees are trained daily on boat operations, park regulations, etc. Hopefully you will return to enjoy Beavers Bend Marina and Broken Bow Lake.