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“Slow Housekeeping Service!”

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Homewood Suites Tulsa - South
Ranked #3 of 13 Hotels in Broken Arrow
Certificate of Excellence
Richardson, Texas
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Slow Housekeeping Service!”
Reviewed July 20, 2013 via mobile

Everything at the hotel itself was great--except getting housekeeping to clean the room in a timely manner. When We arrived after 4pm and were assigned to our room, the cleaning lady was STILL working on it. So, even though it was after check in time, we has to wait another 20 minutes to get into our room. Then, the next day we stayed in our room until 1pm when we left for a wedding. When we returned to our room, there was a note under the door that because we had the Do Not Disturb sign up at 2:30--they were unable to clean our room. A simple phone call from the front desk at noonish, asking if we wanted service would have easily solved this issue. It wasn't a big deal. The hotel is new, the suites are big and the hotel lobby/breakfast room is large and inviting. The breakfast is REALLY good and all day coffee is a nice extra. I just wish housekeeping would have had their act together.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Diane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSHA1967, General Manager at Homewood Suites Tulsa - South, responded to this review, August 20, 2013
Dear Guest,

Thank you for your comments and business. We apologize for the inconvenience. We shall take necessary steps to eliminate the problems reported to us.

Regards,

Ravi Sharma
General Manager
918 392 7700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

499 reviews from our community

Traveler rating
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See reviews for
190
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Lawrence, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 18, 2013

We were notified at 2:00pm on Friday that we could not use the reception hall that evening, the one we were to have Rehearsal Dinner at. At some point, we asked the "hotel" if we could use the Breakfast area, and was immediately told yes, please just clean up afterwards. It was a total event saving gesture. It was a perfect setup as many of the wedding party were staying at this hotel. We couldn't have been treated better. We will ALWAYS recommend this hotel.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
2 Thank Kay W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSHA1967, General Manager at Homewood Suites Tulsa - South, responded to this review, August 20, 2013
Dear Guest,

Thank you for your business. We value and appreciate your feedback. Please come back and see us again.

Regards,

Ravi Sharma
General Manager
918 392 7700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ada, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 18, 2013

Should not allow pets. my recent stay had a guest walk through the breakfast area with a pet. it is not sanitary and i do not want to stay in a room that had previous guests with pets.pets carry diseases and insects that could affect people with allergies and have a low immune system

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
3 Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSHA1967, General Manager at Homewood Suites Tulsa - South, responded to this review, August 20, 2013
Dear Guest,

Thank you for your business. We value and appreciate your feedback. Please come back and see us again.

Regards,

Ravi Sharma
General Manager
918 392 7700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broken Arrow, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 16, 2013

Very friendly staff. They helped us make cookies for the family in the evening. Breakfast was great. Location is very good, near shopping and grocery store. Plus location seemed very safe. Will be staying here again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
2 Thank Cerise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSHA1967, General Manager at Homewood Suites Tulsa - South, responded to this review, August 20, 2013
Dear Guest,

Thank you for your business. We value and appreciate your feedback. Please come back and see us again.

Regards,

Ravi Sharma
General Manager
918 392 7700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa, Oklahoma
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 15, 2013

I would not stay anywhere else nor would I books rooms for my out of town guest, employees or clients. You cannot get better care than Homewood Suites in Tulsa, OK. Narmeen has taken very good care of me and my guest each and everytime we have visited Homewood Suites.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
3 Thank Annette J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSHA1967, General Manager at Homewood Suites Tulsa - South, responded to this review, August 20, 2013
Dear Guest,

Thank you for your business. We value and appreciate your feedback. Please come back and see us again.

Regards,

Ravi Sharma
General Manager
918 392 7700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grafton, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 14, 2013

Our second stay at this hotel while visiting family in the area. Can't recommend it enough. It's clean. Breakfast is good. The facilities are nice and well maintained. The staff is extremely nice and helpful. It's a very solid experience overall.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
3 Thank Grant F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSHA1967, General Manager at Homewood Suites Tulsa - South, responded to this review, August 20, 2013
Dear Guest,

Thank you for your business. We value and appreciate your feedback. Please come back and see us again.

Regards,

Ravi Sharma
General Manager
918 392 7700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shawnee, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 12, 2013

Great hotel! But the breakfast server wants to be home before the line closes and does her best to provide poor service. The night housekeepers were unable to distinguish between a sheet, a pillow case and a blanket. But everything else at this hotel is top-notch.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
2 Thank Tom E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSHA1967, General Manager at Homewood Suites Tulsa - South, responded to this review, August 20, 2013
Dear Guest,

Thank you for your comments and business. We apologize for the inconvenience. We shall take necessary steps to eliminate the problems reported to us.

Regards,

Ravi Sharma
General Manager
918 392 7700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Tulsa - South

Property: Homewood Suites Tulsa - South
Address: 4900 W Madison Pl, Broken Arrow, OK 74012-8788
Phone Number:
Location: United States > Oklahoma > Broken Arrow
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 13 Hotels in Broken Arrow
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Tulsa - South 3*
Number of rooms: 99
Official Description (provided by the hotel):
Stay at the Homewood Suites by Hilton® Tulsa South hotel, located 11 miles from Tulsa International Airport. A variety of suite types are available, so you can choose one that suits your specific needs. Choose a spacious studio, one- or two-bedroom suite, depending on what suits your needs. Whether you need temporary housing in Tulsa or you’re on a brief business trip, you’ll find the suite you need. Your private kitchen contains a full-sized refrigerator, two-burner stove, and a dishwasher. Watch movies on one of the two flat-screen TVs, or enjoy the complimentary internet access. Start your day with a complimentary full hot breakfast. Socialize with other guests and enjoy complimentary evening dinner and drinks*, available Monday through Thursday. ... more   less 
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Also Known As:
Homewood Suites Tulsa - South Hotel Broken Arrow
Homewood Suites Broken Arrow
Homewood Broken Arrow
Broken Arrow Homewood Suites

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