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“Nice hotel in Bartlesville” 4 of 5 bubbles
Review of Candlewood Suites Bartlesville East

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Candlewood Suites Bartlesville East
Ranked #4 of 11 Hotels in Bartlesville
Redington Shores, Florida
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Nice hotel in Bartlesville”
4 of 5 bubbles Reviewed December 19, 2013

We stayed over the Thanksgiving weekend at this hotel. First, this is a suites hotel and so there is no breakfast offered as each room has a kitchen--although they do have a deal worked out at a nearby restaurant for a reduced price breakfast that included eggs, toast, hash brown and bacon. The hotel is clean and placed back away from the road so there is no traffic noise. The rooms are spacious for a hotel with a nice full size kitchen with fairly new appliances. The only complaint I had about the kitchen is that there are only 2 sets of dishes, silverware, glassware in the kitchen--which made it seem like a waste to run the dishwasher for such a small amt. of items. The front desk personnel are available for you, but they are not intrusive whatsoever. This is more like an apartment then a hotel where you can come and go as you wish. The bedding and bath area were nice and clean too. Will definitely return when visiting family.

  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Nancy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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48 reviews from our community

Traveler rating
    15
    23
    6
    4
    0
See reviews for
20
6
4
13
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Oklahoma, United States
Level Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed November 3, 2013

Usually, as a priority club/IHG platinum member, IHG staff will have hotel check-in docs and room keys ready. Not here. Checking in took longer than it should have (nearly ten minutes). The room was clean but smelled like a mixture of chemical and cigarettes (as if chemical cleaners were used to mask the cigarette smell). Had two separate stays within a two week period, stayed on the fourth floor and the second flour and the weird smell was in both rooms. On my second stay, I mentioned the room smell to the front-desk agent who kind of shrugged, admitted sometimes it happens, but no real concern to him. I was glad to see a weight machine in the fitness center. However, it was broken. But the fitness room was pretty spacious, which is good if you need room to do circuits or workouts that require more space.

Room Tip: If you are sensitive to cigarette smoke -- you might be better off at another hotel as staff
See more room tips
  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank snaorhaeha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Bartlesville East, responded to this review, November 18, 2013
Dear Sarah P,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our fitness center.

However, We’re sorry we fell below your expectation regarding customer service and the smell of the rooms. We will address these point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waxhaw, North Carolina
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed October 10, 2013

First, the notel is difficult to see from the street as it is set back a ways. There is no sign along the street.
Having made this reservation several weeks before arriving for 2 king rooms and paying ahead we were surprised to be told that they only had 1 king room. When we questioned why the desk clerk said she would have to check with her manager to see if the problem could be resolved. As they didn't appear to be busy we didn't understand why there wasn't 2 king rooms available. It took a while but finally she came up with another king room. Still don't understand what the issue was. We didn't see 6 other people staying there over the 3 days we were there.
Never did get the internet hookup to work. Our room key was not programed right. The second day it had to be reset because we couldn't get into our room.

Room Tip: The rooms with a queen bed are a bit snug. The bed is right up against the wall on one side.
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  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank 47sissy23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy J, Manager at Candlewood Suites Bartlesville East, responded to this review, October 11, 2013
Thank you for visiting our hotel, I'm sorry your experience was disappointing. We value your feedback and will do our best to improve and serve our guest better in the future. Thank you for staying with us, and we hope we can accommodate you at another time. Sincerely, Wendy Johnson General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shawnee, Oklahoma
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed September 26, 2013

We stayed at this hotel overnight while we attended our granddaughters volleyball game. It is our forth Candlewood Suite to visit. It was nice, clean, and friendly. Typical large room with kitchen, and king size bed. Internet worked fine. We lived in Bartlesville about 20 years ago, and are quite familiar with the area. This hotel is among the few better ones in town, and very well located. Disappointing that this one charges $50 for a pet per stay. The staff at this one was very friendly. Would stay again.

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RVMcClure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joplin, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 4, 2013

I have stayed in this facility on numerous occasions when traveling to the area for sporting events. It is clean comfortable and has all the amenities I need when I have to be away from home. The staff was amazingly patient and tolerant of not only the adults that stayed in the hotel, but also the chaos of hosting a basketball team. I highly recommend this facility. The customer service is exceptional, the rooms are clean and the building is located close to everything. Give it a try, you won't be disappointed.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Wanda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minocqua, Wisconsin
Level Contributor
83 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 bubbles Reviewed August 31, 2013

The room was nice. It was spacious, in good condition, Internet was plenty fast and it had DirecTV.

My issues were all front desk. There was a case of the blahs going on there our entire stay. I do ave a huge problem though. We left our room key in our room one day. We waited at the desk for someone so we could get a replacement. A woman came out from the sales office and asked us if we were checking in, we told her no we just need a new key. She said oh what room and proceeded to give us a new key. NEVER asked for ID or even a name on the reservation. That is downright scary. I have never been given a key without verifying who I am.

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Cpccarly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Bartlesville East, responded to this review, September 15, 2013
Dear Cpccarly,

Thank you for staying with us on your recent visit and for taking the time to write about your recent experience at our hotel. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations. We are sorry you were not satisfied with the service you received from our staff. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
1 review
5 of 5 bubbles Reviewed June 18, 2013

My family traveled to Bartlesville to attend Sunfest and a family reunion. The 4 of us stayed at Candlewood for 3 nights. All of the staff was friendly and helpful-they went out of their way to make my boys, my husband, and myself feel comfortable. The room was spacious and very clean; along with the rest of the facility. The kitchenette was a nice bonus, it allowed us to eat some meals in without having to eat at expensive restaurants-which made it an even bigger value!! Thanks Candlewood Suites, we will be back!!

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Melanie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Bartlesville East

Property: Candlewood Suites Bartlesville East
Address: 3812 SE Washington Place, Bartlesville, OK 74006
Phone Number:
Location: United States > Oklahoma > Bartlesville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in Bartlesville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites Bartlesville East 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
The new Candlewood Suites Bartlesville is the only extended stay, all suites hotel in Bartlesville, Oklahoma. The 89 suite, 4 story hotel is conviently located just off Highway 75. If Bartlesville is your destination, the Candlewood Suites is the place to stay. The hotel is conviently located near restaurants, shopping and attractions. Each spacious suite has a full kitchen complete with microwave, stove top, dishwasher and full size refrigerator. Work efficiently at your oversized executive desk with free high-speed Internet access or relax in the comfortable living room area while you enjoy premium Direct TV or DVD player on a 32 inch flat screen television. Work off some stress in our fitness center or visit the Cupboard where you can pick a variety of foods, beverages and even tolietry items 24-hours a day. Bartlesville, OK has many attractions just minutes away. Some of the more popular attractions are the Historic Price Tower, Oklahoma Weslyan University, Phillips Petroleum Museum, Frank Phillips Home, Osage Million Dollar Elm Casino, Woolaroc Ranch Museum and Wildlife Preserve, Will Rogers Memorial Museum, Tom Mix Museum, Wall of Honor Veterans Museum and Adam's Golf Club. Whether your trip is business or pleasure, our hotel can offer you the best value in the Bartlesville area. ... more   less 
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