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“Good Value and Nice People”

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Quality Inn & Suites
Ranked #5 of 13 Hotels in Zanesville
Certificate of Excellence
Reviewed January 3, 2014

We stayed in between Christmas and New Years 2013. Did the reservation through Choice.com; as a member of the "Privileges" program we are offered several ways to obtain the best rate.

We were pleased at how spacious the place was- nice wide hallways and 'deep' rooms. The furniture is standard "Comfort Inn", which is to say not a lot of storage, but this room had a generous sized 'closet' area and two luggage stands, so the lack of space in the drawers was not nearly as much of an issue as we've encountered on other properties.

The people were nice, and helpful when needed. My wife commented that the beds were noticeably more comfortable at this property. They must be- I had no issues and slept soundly. All fixtures and the heater worked as they should.

I appreciated the separate TV channel listing and HBO guide 'portfolio'- saved me from removing the page from the guest 'handbook' binder. It's the small things.... :)

Overall, no cons to speak of. We'd come back.

  • Stayed: December 2013, traveled with family
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1  Thank Brian_Donna_2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, General Manager at Quality Inn & Suites, responded to this reviewResponded January 10, 2014

Dear Brian,

Thank you so much for taking the time to write such a great review on TripAdvisor.com.We are glad you and your family enjoyed staying at Comfort Inn-Zanesville and that your wife slept comfortable on our new Serta Perfect Sleeper Mattresses. Your positive feedback is appreciated and will serve as an encouragement to all of our staff. We hope to see you again when traveling through the Zanesville, Ohio area!


Sincerely,


Linda Kelly
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (94)
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56 - 62 of 94 reviews

Reviewed October 14, 2013

We stayed here for a conference. Had 3 rooms. Our group left something in two of the rooms on accident. When I called to ask about the items....nothing was turned in for either room. :( All of the years of traveling I've never had this happen. Not a very trustworthy place!
The rooms are very noisy...from hallway noise to the rooms next door. I could actually hear the guests entire conversation!
Other than that....would be ok for an overnight stay if you bring your sound machine and don't leave anything!

  • Stayed: October 2013, traveled on business
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Thank S D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2013

I made reservations while my mother and 95 year old grandmother were traveling down I70. I called the hotel multiple times asking multiple questions. The lady at the front desk was very assuring and helpful each time I called. My mother and grandmother both told me about their stay (I work at a hotel). They mentioned they were extremely busy at check-in but quickly got to them and apologized for their wait. They also made sure they were close to the elevator so my grandmother didn't have to walk far. That evening my mom had a hard time accessing the outside door and walked around to the front desk for help. Although she was not prompting the door correctly they walked her around to be sure she could access the door with no problems. They next morning breakfast was wonderful and they made special accommodations for my grandmother's tea. The hotel was very busy but each employee they came in contact with made them feel special and important. This is very impressive. Did I mention they were receiving a special discounted rate? Even at a low rate they were equally important. My mom travels this interstate several times a year. Zaneville is a good stopping point and she will be staying at the Comfort Inn from now on.

  • Stayed: August 2013, traveled with family
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Thank Beth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2013 via mobile

The comfort in was Great, people very friendly, and breakfast wax good!
The only major issue is PARKING. Every night the lot was full of trucks and trailers parked side ways taking up slot of spaces.
Another issue is the Internet kept shutting down.

  • Stayed: July 2013
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1  Thank Clifford S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2013

From the lobby to the rooms, this hotel is old and noisy. Sits right on the intertate so there is tons of street noise and its dark and feels like 1982. The Hamton or the HIE are much better at the same price.

  • Stayed: July 2013, traveled on business
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Thank Traveler37485796
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2013

The hotel is currently being renovated. They are doing a spectacular job. There is free wifi and nice big flat screen TVs. There is a wonderful free breakfast including bacon, eggs, sausage gravy, biscuits, and waffle machine. They have a sign out front of the hotel claiming to be the only locally owned hotel. There are plenty of chain restaurants nearby. Mostly sit-down restaurants, including Bob Evans, Olive Garden, and Red Lobster. The hotel site design is not very motor coach friendly, but passable. It's on a hill and getting around the building is tight. But hotel staff is very friendly and accommodating, even going so far as to cone off parking spots.

Stayed: May 2013, traveled on business
1  Thank Joshua J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2013

This is an older, solid brick motel that has been refurbished very well. Broad halls, thick walls, you don't hear your neighbors. Even though it's close to I-70, the exit is arranged in such a way that you should take along instructions. Getting back onto I-70 is a snap. Very clean rooms, very good staff, very reasonable prices. Typical decent breakfast with good variety. And get this: If you're a veteran, you get an additional discount. Just bring along your DD-214 or equivalent.

  • Stayed: May 2013, traveled solo
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1  Thank banjobwana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Address: 500 Monroe St, Zanesville, OH 43701-3884 (Formerly Comfort Inn)
Phone Number:
Location: United States > Ohio > Zanesville
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 13 Hotels in Zanesville
Price Range: $119 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
This spacious hotel has 93 newly renovated rooms with interior corridors. The “ONLY LOCALLY OWNED AND OPERATED HOTEL IN ZANESVILLE”. Features include complimentary deluxe “HOT” breakfast, Tuesday evening manager’s reception, 32” flat screen TV’s, Free High Speed Internet, Serta Perfect Sleeper mattresses with the NEW "Truly Yours" bedding package, refrigerators, microwaves, hairdryers, one cup coffee makers, indoor heated pool, hot tub, and exercise room. Large three room executive Jacuzzi suites are available. “Your home away from home” with our great staff giving award winning service. ... more   less 
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Also Known As:
Comfort Inn Zanesville
Zanesville Comfort Inn
Quality Inn & Suites Zanesville, Ohio

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