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“Terrible Customer Service”

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Best Western B. R. Guest
Ranked #3 of 13 Hotels in Zanesville
Certificate of Excellence
Reviewed November 30, 2012

They have non existent customer service. We arrived 6/30/12 for a one nite stay on business to the hotel having no power. There had been a storm that had hit the area so power was out for extended time. Since we were not from the area we asked for ideas on what we should due, the customer service rep says I don't know what to tell you I've had a bad day too!! We asked about possibly close by hotels, and she said like I said I don't know drive up the highway and check. I won't stay in another Best Western Again. We went a couple miles up the road, and a Holiday Inn Express had no rooms but offered us their parking lot to sleep since we had been driving a long time and said we could use their rest rooms whenever we needed. They said they were sorry they couldn't do more. Also with Best Western their main office had to know about the problem with this hotel and could have reached us on our cell phone to give us a heads up. No apology just they've had a bad day.

  • Stayed: June 2012, traveled on business
    • Service
1  Thank Renae Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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322 - 328 of 380 reviews

Reviewed November 21, 2012

We didn't need any of the extra features like the pool, so I can't comment on them, but the room was fine. The location is just outside town at an Interstate exit. If you travel in a small airplane of your own and you want to stop for the night, the friendly manager of the Zanesville airport will deliver you to this motel and also pick you up for the return trip to the airport the next morning! There's a cute diner across the street from the Best Western for dinner and the complementary breakfast at the motel was good.

  • Stayed: September 2012, traveled with family
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Thank random_reader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

First time out to Ohio for a business trip, and I have to say, the hospitality has been incredible. The hotel is on par, rates are decent, but to my surprise the Denny's nearby might be the best one I have ever been to.

Check-in was a breeze, and while literally right off the highway, the noise isn't too bad. Easy access for travel. So I continue to be pleased with BW.

  • Stayed: November 2012, traveled on business
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Thank Forest R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2012

We stayed here on our last night of our trip. It is a nice property, the staff was very good and friendly to us. The room was large, clean and quiet. Despite being pretty close to the interstate we did not hear any noise from it during our time here. The breakfast was good and the breakfast room was adequate.We had dinner at Denny's and it was good also.

  • Stayed: October 2012, traveled as a couple
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Thank djr6648
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2012

This hotel is very well maintained and has large, clean rooms. Comfortable king bed in our room was pleasantly firm with good pillows. Nice exec work table, refrig & microwave. Very friendly, fast check-in. Location is 5 miles east of Zanesville downtown, so restaurant choices limited, but its only 5 min to several good ones at exit 155.

  • Stayed: October 2012
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Thank billgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2012

My husband was traveling for a training conference and we needed a hotel near Zanesville. We were unable to get one near downtown, but this one was affordable and just one exit away from his training site. Check in was easy and the staff was pleasant. There was a 24 hour coffee, tea and hot chocolate station with cookies.

My first impression of 213 room wasn't good. A non-smoking room, however there was an odd odor to it. The carpet near the TV area was dirty, and there was not a table and chair in the room as shown in the website. But again, the room was really cheap compared to current rates, so I did not complain.

Our room was over the pool and it is open until midnight. We could hear kids playing and screaming in the pool until 10 pm. The sounds were really loud in the bathroom, and muffled in the room.

We did not hear sounds from the walls of the room, but the ceiling and floors must be thin. We could hear people walking above us, too.

The continental breakfast was nice. Waffle maker, gravy, biscuits, muffins, bagels, apples, oranges, cereal, apple and orange juices, milk and coffee.

The pool and hot tub did not look as clean as I would have liked. It had a green look, so I didn't think we should play in it. We used the fitness room and it was fine. Free ice water there.

Stayed 2 nights, and overall it was a good stay. Free wifi with a great signal in our room.

Air conditioner will cut off on its own after a while, so we had to get up and turn it back on overnight when we got hot.

Room Tip: Choose the third floor
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  • Stayed: October 2012, traveled with family
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Thank ltlmrmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2012

We chose this motel because of needing the location and a pet friendly motel, which are few and far between. The clerk told us that having a dog didn't restrict us to any specified rooms, all rooms were ok for pets but there was a $10 surcharge. We chose a non-smoking room and the door of the room had a no smoking sign but the room definitely had the odor of cigarette smoke. The bed was comfortable, the room was clean and a microwave and refrigerator with small freezer were welcome bonuses. Breakfast was cold cereals, different kinds of bagels & biscuits, waffles, sausage gravy, apples, oranges, juices and hot drinks. All in all our stay was ok. A diner across the street provided a very good supper at a reasonable cost and we should have gone back there for breakfast the next morning.

Room Tip: Rooms at the back of the motel would be more quiet, as would the top floor (squeeky floors over our...
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  • Stayed: October 2012, traveled with family
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Thank JA W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western B. R. Guest

Address: 4929 East Pike, Zanesville, OH 43701-8429 (Formerly Red Roof Inn)
Phone Number:
Location: United States > Ohio > Zanesville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 13 Hotels in Zanesville
Price Range: $79 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western B. R. Guest 2.5*
Number of rooms: 75
Reservation Options:
TripAdvisor is proud to partner with Best Western, Booking.com, Hotels.com, Expedia, Priceline, Travelocity, TripOnline SA, Orbitz, Hotwire, getaroom.com, Cancelon, Cheap Tickets, Evoline ltd and HotelQuickly so you can book your Best Western B. R. Guest reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Zanesville
Zanesville Best Western
Best Western B. R. Guest Zanesville, Ohio

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