They have non existent customer service. We arrived 6/30/12 for a one nite stay on business to the hotel having no power. There had been a storm that had hit the area so power was out for extended time. Since we were not from the area we asked for ideas on what we should due, the customer service rep says I don't know what to tell you I've had a bad day too!! We asked about possibly close by hotels, and she said like I said I don't know drive up the highway and check. I won't stay in another Best Western Again. We went a couple miles up the road, and a Holiday Inn Express had no rooms but offered us their parking lot to sleep since we had been driving a long time and said we could use their rest rooms whenever we needed. They said they were sorry they couldn't do more. Also with Best Western their main office had to know about the problem with this hotel and could have reached us on our cell phone to give us a heads up. No apology just they've had a bad day.
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- Also Known As:
- Best Western Zanesville
- Zanesville Best Western
- Best Western B. R. Guest Zanesville, Ohio