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“Dissapointed on this trip”

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Holiday Inn Express Hotel & Suites Zanesville North
Ranked #2 of 13 Hotels in Zanesville
Certificate of Excellence
McKinney, Texas
Level 5 Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Dissapointed on this trip”
Reviewed August 26, 2013

Normally I have a comfortable, problem free visit every time I stay at this property. This visit was a little frustrating. Upon arriving Sunday evening very late and all I wanted to do was get to bed, I had to stand at the front desk for over 20 minutes waiting for the staff to get off the phone with a customer so I could check in. I was given a room on the 2nd floor. I will request the 3rd floor from now on. It sounded like a herd of elephants were in the room above me, so I was woken up several times in the middle of the night, every night, as well as very early every morning. I could hear every step they took, and I could hear when any of the rooms above or around me were running any water. The sound is not muffled at all, the walls must be paper thin. Breakfast was also was a let down. Every single morning was the same exact food. I have come to expect the small selection at HIE hotels, but normally over a week, there is a bit more variety. In addition to the standard pastries, fruit, cereal, etc....the hot food was the same every morning - cinnamon rolls, biscuits & sausage gravy, eggs and ham. Just disappointing. This hotel does still have great things that help my stay - the room was extremely clean and restocked every day.

Room Tip: only stay on the 3rd floor away from the elevators
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amanda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda B, General Manager at Holiday Inn Express Hotel & Suites Zanesville North, responded to this review, August 29, 2013
Dear Valued Guest,

I want to thank you for choosing to stay with us so frequently and I want to express my sincerest apologies for the disappointing experience you had during your most recent stay with us. There is no excuse for you having to wait so long to check in and for that I truly apologize. We are limited as to what we can offer on the breakfast bar for our guests and it should be rotated varied daily. I will be sure to look in to this as soon as possible to correct this oversight. I am happy to hear that the housekeeping department was able to make your stay comfortable, by keeping your room cleaned and well stocked during your stay. I hope that the next time you are in the Zanesville area you choose to stay with us again and we are able to show you what a wonderful stay is like again.
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192 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Mount Kisco, New York
Level 3 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 18, 2013 via mobile

Just what I needed, large clean room, well equipped and comfy. Whirlpool was large and clean in pool area. Staff was friendly and efficient. Much better than the hilton Hotel we stayed in two nights ago! Breakfast was food and fresh also.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank P R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda B, General Manager at Holiday Inn Express Hotel & Suites Zanesville North, responded to this review, August 20, 2013
Dear Valued Guest,

Thank you for staying with us and taking the time to post your review of our hotel here on TripAdvisor. I was very pleased to read that you enjoyed your stay with us and that you were able to relax and get a refreshing night’s sleep. I hope that the next time you are in Zanesville, Ohio you choose to stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level 4 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 12, 2013

So glad we stayed here for the family reunion. Happy and helpful staff. The lounge/breakfast area is very welcoming with comfortable chairs and gas fireplace. Great pool, hot tub and work out room, nice and new. The king suite was roomy, so clean and comfy. Really loved how quiet it was. Bath and Body Works shampoo/lotions a plus for me! Breakfast = great coffee, cinnamon rolls, pancakes, bagels, yogurt, eggs, cheese omelette, bacon, sausage, biscuits and gravy, cereal, milk/chocolate milk, juices - a variety to please everyone. It's located on a hill behind other hotels and restaurants. A perfect location to see beautiful sunsets at night.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda B, General Manager at Holiday Inn Express Hotel & Suites Zanesville North, responded to this review, August 20, 2013
Dear Valued Guest,

I am pleased that during your recent stay with us you were able to relax and enjoy spending time with your family. Thank you for taking the time to share your experience here on TripAdvisor. I am glad that you not only found the rooms and breakfast to your liking but also all of our amenities. I hope that the next time you are in Zanesville, Ohio you choose to stay with us again.
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Chicago, Illinois
Level 6 Contributor
273 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
Reviewed August 9, 2013

Nice hotel. Nice room. Breakfast was excellent! They had a pancake maker machine. Tasted great! We were returning from Gaithersburg, MD, as we were attending my grandfather's army reunion. Another good job Holiday Inn!!!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank steelchess77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda B, General Manager at Holiday Inn Express Hotel & Suites Zanesville North, responded to this review, August 20, 2013
Dear Valued Guest,

Thank you, not only for staying with us but also thank you for taking time out of your day to share with folks how you your felt about your stay with us. I am glad to hear that you enjoyed your stay and that the breakfast was to your liking. I hope that the next time you are traveling in the Zanesville area you stop by and visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mission, Texas
Level 6 Contributor
208 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed August 9, 2013 via mobile

Great hotel food service and very clean. Breakfast is quite good and the service is excellent. Property is located on a hill too so the drive up is a little steep but even towing a trailer it was easy to manage. Rooms look fairly new with clean Linens and very comfortable beds. Highly recommended!!!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrmoparhemi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda B, General Manager at Holiday Inn Express Hotel & Suites Zanesville North, responded to this review, August 19, 2013
Dear Valued Guest,

Thank you for choosing to stay with us and for taking the time to write a review here on TripAdvisor. I am so happy to hear that your stay with was enjoyable, I hope that you also had a wonderful time at the Mopar Nationals. We hope to see you and your family again the next time you are in the Zanesville, Ohio area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chatham, Canada
1 review
Reviewed August 9, 2013

We stayed at the Holiday Inn Express in Zanesville the weekend of July 19th and 20th. We had originally only booked the 19th, but since we were travelling on motorcycles and the weather did not cooperate with our plans to move on, we ended up staying an extra night. The rooms were very clean, beds were very comfortable and the staff was "amazing!" On the Saturday as the 2 couples we were with were unable to move on to our next destination due to the heavy rains, we were hanging around waiting for a break in the weather, unsure if we would be able to get out or not. The staff totally understood our perdicament and allowed us a late check out for one of the rooms. They went as far as bringing out rags for the guys to wipe down the motorcycles and allowed us to hang out under the entry way out of the rain. There was a convention of golfers staying there as well and we met some very nice people. Everyone was very friendly. When we finally realized that the weather was not going to break we inquired about staying an extra night. Unfortunately the hotel was completely booked, however they did have one room available, so one couple took it. There were other hotels in the area and we were contemplating checking around with them. The staff said to hang in as they generally have cancellations. As luck would have it, later on in the day, two more rooms opened up. The staff put our names on them immediately. We had a very good time hanging out under the entry way, meeting people and enjoying the warm rainy day. Not too often do you run into such wonderful understanding people. They just couldn't be nicer. Oh and a special mention to the gentleman who prepares the hot breakfast (amoung several other duties as I saw) Excellent !!! You have a wonderful team there. Hope they are appreciated ! We certainly did !

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda B, General Manager at Holiday Inn Express Hotel & Suites Zanesville North, responded to this review, August 19, 2013
Dear Valued Guest,

I want to thank you for not only staying with us during your travels but also for your glowing review here on TripAdvisor. It warms my heart to hear that our staff not only met your expectations but exceeded them. I appreciate the fact that you went out of your way to make it known what a truly wonderful staff I have here and I assure you I do my best to let them know this every day. I am glad that the weather cleared up enough for you to be able to continue on your journey, and I hope that the next time you are in Zanesville, Ohio you choose to stay with us.
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Iowa City, Iowa
Level 5 Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 8, 2013

We were traveling along and needed a place for the night. Good reviews on Tripadvisor made us stop. Suites were available and were large and clean. Front desk (guy) could have been more pleasant, and wished we were waited on by the gal next to him, she was much more helpful and pleasant. Even though we said we were Holiday Inn rewards, don't think he bothered to look us up. Breakfast was terrific --- pancake machine, I had never seen that before, and the cinamon rolls I could eat all day!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ray T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda B, General Manager at Holiday Inn Express Hotel & Suites Zanesville North, responded to this review, August 19, 2013
Dear Valued Guest,

Thank you for not only choosing to stay with us but for also posting this review on TripAdvisor. We appreciate all feedback. If you would like to email me your information I can be sure that your points were added for your stay with us. My email address is hie_zanesville@doublejlodging.com. I apologize that my front desk employee was not more friendly and helpful when you checked and I assure I will address this with him. I am happy to hear that you enjoyed the rest of your stay and that the pancake machine was a pleasant surprise for you as well. I look forward to hearing from you soon and hope that the next time you are in Zanesville, Ohio you choose to stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Zanesville North

Property: Holiday Inn Express Hotel & Suites Zanesville North
Address: 1101 Spring St, Zanesville, OH 43701-3831
Phone Number:
Location: United States > Ohio > Zanesville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 13 Hotels in Zanesville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Zanesville North 2.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Zanesville North
Holiday Inn Express Hotel & Suites Zanesville North Ohio

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