Stayed a Saturday night while in town for a high school graduation. We checked in, parked, and went to the side door near our room. A drunken young man was lying on the sidewalk with 4 friends around him. The room was noisy, bed was too soft (seemed worn out), the bottom of the shower seemed dirty, and our toilet stopped draining in the morning and wasn't usable. The pool water was cloudy. My father had booked the room in my name, and paid in advance, but the room ended up getting charged to my credit card. The manager was of no help in resolving it and disregarded all of our complaints, even telling my husband that the drunken guy must not have been staying at this hotel. (Puzzling since his friends had the hotel's side door open at 9:30 p.m. at night.) I don't like to give poor reviews, but this hotel and the manager's response were very disappointing. I expected much more for the price and the Hilton nameplate.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Wooster is conveniently located next to The Ohio State University ATI/OARDC campus and just minutes from downtown Wooster with easy access to US Rt 30. Our hotel has 92 guestrooms, suites and accessible rooms to accommodate all of your traveling needs. Begin your day with a cooked-to-order breakfast and stay connected with complimentary WiFi access and catch up on emails in the 24-hour business center. ... more less
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- Also Known As:
- Hilton Garden Inn Wooster Hotel Wooster
- Wooster Hilton Garden Inn
- Hilton Wooster
- Hilton Garden Inn Wooster Ohio