Although this hotel is attractive with comfortable and clean rooms, the customer service is truly disappointing. I had arrived at 10PM with my son; we had come in to visit the College of Wooster, driving from from eastern Pennsylvania. The next day, I asked for late checkout. The front desk attendant said no, they were sold out for the night and couldn't accommodate my request. I went back to my room and found that I could easily book a room online - I was lied to - NOT appreciated!
Then, upon leaving, we only wanted a couple of muffins, a banana, 2 yogurts, and a cup of apple juice. It came to 7 dollars!!
I will not return to this establishment.More