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“A Very Positive Experience” 4 of 5 stars
Review of Red Roof Inn Cleveland East - Willoughby

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Red Roof Inn Cleveland East - Willoughby
Ranked #1 of 6 Hotels in Willoughby
Central Valley, CA
Level Contributor
133 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“A Very Positive Experience”
4 of 5 stars Reviewed August 9, 2014

I stayed at the Red Roof because of the positive reviews on Trip Advisor. Thank you to the previous reviewers. The experience was beyond my expectation. This being my first stay at a Red Roof I did not know what to expect. I stayed in a premium room. The room was extremely comfortable and well kept. Everything was in working order and the room had a contemporary feel to it. The housekeeping staff were particularly outstanding. Based on this experience I will not be hesitant to select a Red Roof in the future. I had two negatives to report. The room had no pen and paper pad which I could have used (a minor negative). A major negative was a daily $1.50 mandatory charge for an in-room safe that I absolutely had no use for. I was unaware of the charge until checkout. This was a small irritation that left somewhat of a sour feeling toward what otherwise was a very positive experience.

Room Tip: Reserve a premium room. The extra cost may be well worth it.
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  • Stayed August 2014, traveled on business
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank calflyer80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review, August 11, 2014
We are glad we WOW'd you during your stay with us in the new Premium room! The new upgrades and furniture, new design with vessel sink and hardwood flooring. And not to mention the welcome snack box in the mini-fridge. Our entire team is very pleased with your comments, especially the housekeeper that cleaned your room. It is great to know that you will be staying at Red Roof Inns in future travels too.

Red Roof hasn't carried pen and paper in rooms for many years, but perhaps something for us to consider in the future. The safe is a convenience that many guest use, those that don't, we always remove the safe charges. Thank you for staying with us and we look forward to seeing you again. I'm happy we impressed you during your stay!
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299 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Swedish first
  • Any
English first
Grand Rapids, Michigan
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 30, 2014

This was a great value. We paid a low rate booking the day before we stayed there. The room was clean, reasonably up-to-date, and well laid out, The bed was very comfortable, and we found ourselves oversleeping a bit. The person who checked me in was courteous and efficient. A few drawbacks--our door did not seal very well so some noise from outside found its way in. Also wifi was unusable at night, but the next morning worked well.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
Thank Ben2all50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review, July 31, 2014
Hello Ben,
I was very happy to read that you overslept due to the comfortable bed and our housekeepers appreciate your comment about the clean room. I do apologize about the door seal and letting in a little noise. As a team, we like reading that you felt you received a great value in your stay with us. We look forward to seeing you in future travels. Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 26, 2014

The staff was friendly and helpful. My room was clean, the bed and pillows were comfortable, and they accepted pets which was a major factor in choosing this hotel. The water pressure and temperature were also good. The complementary coffee was nice. The one thing that could have improved the entire experience was having some form of continental breakfast.

  • Stayed June 2014, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Alicia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review, July 28, 2014
Hi Alicia,
Thank you for acknowledging our friendly and helpful front desk staff. Our housekeepers also thank you for recognizing their efforts. We are glad your brought your pet to enjoy the experience of hotel lodging. Most Red Roof Inns do not offer breakfast, we do offer a 'welcome snack' when you stay in a Premium room. The welcome snack has water, orange juice, 2 granola bars, trail mix and pop corn. Thank you staying with us and we look forward to seeing you again!
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Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 26, 2014 via mobile

A convenient place to spend the night on way to a family emergency. Easy access off the highway. Clean and comfortable. Free Wi-Fi. Good restaurants nearby. And pet friendly. Try for a room on the side away from the Interstate in road noise bothers you.

Stayed April 2014, traveled with family
Helpful?
Thank Gordon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review, July 28, 2014
Hi Gordon,
We appreciate your positive comments. Our housekeepers thank you for recognizing their efforts in cleanliness. We do have a great location with easy off and on from I-90 (East or West bound). I hope you will make another visit (that doesn't involve a family emergency. AND...we love our pets!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jamestown, New York
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed July 22, 2014

For a one night stay, it was okay. I'm not sure if I would stay a second night. Our room smelled like it had never been aired out. Very stale air. Not a big deal if you're a good sleeper without allergies. However, I'm not a sound sleeper, and after a night of breathing in the "unfiltered" air, my allergies flared-up. It's not a bad place, just not good for people with allergies. There needs to be more fresh air filtered in. Location near Mentor and Cleveland is great. Although they don't provide breakfast, there is a Burger King literally in the front of the driveway. Reasonably priced.

Room Tip: Try a king room with no carpet, just hard wood floors. Plenty of space and a large office style desk...
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  • Stayed July 2014, traveled with family
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
Thank Troy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review, July 23, 2014
Hi Troy,
I apologize for the stuffy feeling from your room and that your allergies flared up. We do have a great location and I agree with your room tip to try the all new Premium Room. The flooring may have helped prevent an allergy flare up. The Premium room has all new furniture, mini fridge/microwave unit, hair dryer, iron with board and a coffee maker. There is also a welcome snack box in the room with orange juice, water, 2 granola bars, pop corn and some trail mix.
I hope you'll consider the Premium room during your next stay. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princeton, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 16, 2014

This was our first visit to a Red Roof Inn and this particular hotel. We cannot say enough good things. We stayed in a Premium Room. Excellent Staff. Enjoyed the Snack Pack! And our dog stayed for free. I would recommend the Premium Room. The price was very reasonable. We will stay here again upon our next family visit.

Room Tip: Choose a Premium Room. May be more money but worth it.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
1 Thank CJF676
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review, July 18, 2014
Hello CJF,
Our entire staff appreciates your wonderful review and the recognition of their efforts. I am very happy you enjoyed your Premium room with all the great amenities and the snack pack. We look forward to your next visit with your dog. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, Pennsylvania
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 7, 2014

We stayed over the 4th of July weekend. We checked in late at night and found the staff very friendly. The outside is a little tired. The rooms are small and there are few amenities but if what you're looking for is a clean comfortable room this is the place. We talked with someone else who was checking out the same time we were. Her experience was similar. She has traveled all over the country and this was the best Red Roof Inn she has stayed in. She was pleasantly surprised.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Judy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review, July 8, 2014
Hello Judy,
We appreciate the kind words in regards to our friendly staff and the cleanliness of the room, they enjoy the recognition of their efforts. Possibly you stayed in a standard room without many amenities, we do have several room types that feature many amenities such as; microwave/mini-fridge units, coffee makers, hair dryers, iron with ironing boards. Our Premium rooms offer all the listed above amenities with a welcome snack in the fridge and the room has all new furniture with a new design. On your next visit perhaps you can upgrade to a Premium room, Superior King or even a Deluxe Double. Thank you!
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Additional Information about Red Roof Inn Cleveland East - Willoughby

Property: Red Roof Inn Cleveland East - Willoughby
Address: 4166 State Route 306, Willoughby, OH 44094-9203
Phone Number:
Location: United States > Ohio > Lake County > Willoughby
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Willoughby
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Cleveland East - Willoughby 2*
Number of rooms: 108
Reservation Options:
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Also Known As:
Red Roof Inn Willoughby Hotel Willoughby
Willoughby Red Roof Inn
Red Roof Inn Cleveland East - Willoughby Ohio

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