For about 5 years now, I have stayed in this motel at least once a year, and I'm never disappointed. The rooms are always clean, everything is in working order, and the staff is exceptionally helpful. On this most recent visit, we were traveling with my mobility-impaired mother. It was over the busy 4th of July weekend, and the motel was filled to capacity. Jessica (front desk staff member) went out of her way to get my parents into a room with no steps to negotiate. Ken (the manager) made sure my parents would not have to move to another room when they decided to stay for 2 nights beyond their reservation. Jessica ensured my parents had a new key when they extended their reservation. (Apparently, the key cards no longer work after 1pm the day your reservation ends.) In short, these folks really went the extra mile to make this stay as easy on my mother as possible.
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- Also Known As:
- Red Roof Inn Willoughby Hotel Willoughby
- Willoughby Red Roof Inn
- Red Roof Inn Cleveland East - Willoughby Ohio