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“Consistently Great Accommodations & Service”

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Red Roof Inn Cleveland East - Willoughby
Ranked #1 of 6 Hotels in Willoughby
Universal City
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Consistently Great Accommodations & Service”
Reviewed July 12, 2013

For about 5 years now, I have stayed in this motel at least once a year, and I'm never disappointed. The rooms are always clean, everything is in working order, and the staff is exceptionally helpful. On this most recent visit, we were traveling with my mobility-impaired mother. It was over the busy 4th of July weekend, and the motel was filled to capacity. Jessica (front desk staff member) went out of her way to get my parents into a room with no steps to negotiate. Ken (the manager) made sure my parents would not have to move to another room when they decided to stay for 2 nights beyond their reservation. Jessica ensured my parents had a new key when they extended their reservation. (Apparently, the key cards no longer work after 1pm the day your reservation ends.) In short, these folks really went the extra mile to make this stay as easy on my mother as possible.

Room Tip: If you are mobility impaired, realize the some 1st floor rooms require you to go up 3 short steps...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anita S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review, July 17, 2013
Our whole team appreciates your wonderful remarks about the room cleanliness, property and staff. We do our best to accommodate our guests and I'm happy we were able to satisfy you and your parents. We look forward to your next visit.
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334 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
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  • French first
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  • Portuguese first
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  • Any
English first
Kentwood, Michigan
2 reviews
Reviewed July 9, 2013

When unloading the car the housekeeper came up to us and apologized for not having put hand towels in the room, she put arm fresh from the dryers hand towels on the towel bar, and again apologized for intruding on us. what a great way to get warm towels! The room was very clean, the bedding was obviously clean and fresh, same smell as the warm towels. Pleasant stay all around. Will definitely stay at this hotel on my next trip. Most courteous staff ever!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank slm49512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review, July 10, 2013
Most couteous staff ever! Wow, that's a compliment. Thank you for recognizing our great Housekeeping staff and the efforts they provide to keep our rooms clean! Our whole team was all smiles when we read your review. I'm glad you had a pleasant stay with us and we look forward to seeing you again.
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Ohio
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 8, 2013

I have stayed at this Red Roof Inn twice now. Both times we had a very pleasant stay. The last time we were there the staff was able to give me directions to the nearest camera store to buy an sd card for our camera.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GotToGetAwayOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review, July 9, 2013
I'm happy to read when guests comeback to visit us again and thank you for the good review. Our front desk staff really enjoys helping our guests and I'm glad they got you to the camera store. I think sometimes they like a new challenge in locating items or restaurants for our guests. I trust that when you are back in the area, we will see you again!
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Saint Clair Shores, Michigan
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 7, 2013

If you want a place to sleep and don't need to pay extra for a pool, spa or breakfast then I would definitely recommend this hotel. The staff were very friendly and helpful, both on the phone and in person. We had a family event to attend and the staff accomondated us in placing our rooms in close proximity to other family members. Smoking rooms were in a seperate building than I was in. No smell at all.The room was very clean, comfortable and well maintained.If needed in the future, I wouldn't hesitate to return. Very satisfied.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1234traveler12345678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review, July 9, 2013
Thank you for the wonderful review and kind words. We enjoyed having all of your family at the hotel. The housekeeping staff likes reading the compliments about their cleanliness. Our front desk staff enjoy the recognition for helpfulness and friendliness. I'm glad you were very satisfied and we look forward to seeing you and your family again.
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Oceanside, California
1 review
Reviewed July 6, 2013

Our stay was good. Everything was clean, right by the freeway, and it was only 1 mile from the area we came to see. The staff was professional. We had 2 rooms, both non- smoking. My only complaint was our room had a slight old smoke smell, but it wasn't too bad. The other room we had had no smell at all.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lori C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review, July 9, 2013
Hi Lori and thank you for the nice review. We are in a great location making it convenient for guests. Our front desk staff is friendly and professional as you mentioned. It is unfortunate when people smoke in our nonsmoking rooms. It takes a big effort to try and rid the room of the odor, cleaning all linen, drapes, shower curtain, carpet, the HVAC unit and sometimes even washing the walls. Our Housekeepers take pride in their work, thanks for noticing. We look forward to seeing you again sometime.
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Rochester, Minnesota
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 5, 2013

We often stop at this hotel en route from Minnesota to New England. It is clean, well cared for and well managed. Amanda checked us in and was extremely pleasant and helpful, finding us an extra pillow and a couple of bottles of water. Both welcome and check-out were great. The hotel is directly acrss the street from Dino's, which is a five-star Italian retsuarant -- just the thing after a very long day of driving. Our dogs liked the grounds, and the trees diminished the highway noise.

Lloyd A. Wells

Room Tip: Rooms with two double beds are much larger than those with one, at a minimal cost difference.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lloyd W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review, July 9, 2013
We are pet friendly and pets like it here. Dino's is a popular Italian restaurant and frequented by our guests. I mentioned your review to Amanda and she got a big smile on her face, you made her day just like she made yours when you checked in. Our staff does their best to be friendly and helpful to everyone. We hope to see you again on your next trip to Minnesota or New England. Thanks again for the great review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 4, 2013

On a recent trip to the Cleveland area we stayed here due to previous ratings, price and proximity to the interstate. The room and bathroom were clean and more spacious than pricier places we have stayed. The staff was pleasant and went out of the way to locate a first floor room so that we did not have to carry our bicycles up to the second level. Nice flat screen TV and a safe were in the room. It was very quiet.

Room Tip: No elevator so you may want to request a first floor room if you cannot do stairs.
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trilady76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review, July 9, 2013
Thank you for the kind review. Our Housekeeping staff enjoys hearing good news about their rooms. Our super friendly front desk staff always wants to help our guests to the best of their ability. It's not always possible to get first floor rooms but I'm glad they could help you. We are glad you had a pleasant stay with us. See you again!
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Additional Information about Red Roof Inn Cleveland East - Willoughby

Property: Red Roof Inn Cleveland East - Willoughby
Address: 4166 State Route 306, Willoughby, OH 44094-9203
Location: United States > Ohio > Lake County > Willoughby
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Willoughby
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Cleveland East - Willoughby 2*
Number of rooms: 108
Reservation Options:
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Also Known As:
Red Roof Inn Willoughby Hotel Willoughby
Willoughby Red Roof Inn
Red Roof Inn Cleveland East - Willoughby Ohio

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