This would be a "terrible" rating if the checkout clerk had not honored Red Roof's Hassle Free guarantee in light of the many problems we experienced. On the plus side, our room was very clean, and the property is conveniently (if noisily) located right at an I-90 exit. A Burger King is right next door, which is necessary since the hotel offers no amenities other than wifi, a free newspaper, and free coffee in the lobby. The rate is too high for strictly no-frills accomodations. We had a typical outside-entry room with the stool and shower behind a door and the sink in the open. The under-window heating/cooling unit's fan cycled on only when more cooling was needed. I prefer always-on to mask the sound from other rooms (the rooms are not soundproof!). No closet, just a rack to hang clothes on. There was no coffee maker, hair dryer, or iron, and an old CRT TV. A sign in the lobby said a hair dryer could be requested, but when my wife asked for one they were unavailable, so she went to a wedding with wet hair. The hotel should spend a few more bucks and have enough hair dryers if it's not going to install them in the guest rooms like most hotels do!
Since our adult son was traveling with us, we had a reservation for a two-bed room for three adults. When we checked in (that part went smoothly), we were given a room with two sets of towels and two plastic water glasses--we had to get adequate supplies from the front desk. On our second day, we were gone for part of the morning, and when we returned around noon our room had not been made up. We left again around 1 pm for the wedding and returned at 10 or 11 p.m. When we tried to enter our room, none of the three passcards would work, so I went to the lobby to have our keys reactivated. Three police cars were parked outside the lobby. I entered the lobby and stood behind the police who were talking with the desk clerk, waiting my turn. From their conversation I inferred that the desk clerk thought somebody was inside a room with the deadbolt locked from the inside, although the computer supposedly said that room was a "no show," and she was concerned that somebody had died or something. Finally, the police asked for the room number--it was our room! The clerk said her master key did not work and the deadbolt was locked, but she reprogrammed my three keys and accompanied me back to the room. I entered my key card, and the door opened as usual. The deadbolt was not locked. And the room had still received no housekeeping service.
Although I appreciate the clerk's concern for my welfare, some pieces of this story make no sense. The clerk had my signed registration for the room supposedly occupied by a "no show," and as I mentioned the room could easily be entered simply by reprogramming a key. If there was a computer error or misinterpretation, it certainly was not our fault. I asked the night clerk to adjust my rate, and I discovered on checkout that she had deducted $10 because we had received no housekeeping service. Fortunately, the checkout clerk was competent and made a more appropriate adjustment.
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- Also Known As:
- Red Roof Inn Willoughby Hotel Willoughby
- Willoughby Red Roof Inn
- Red Roof Inn Cleveland East - Willoughby Ohio