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“Service & Quality Problems”

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Red Roof Inn Cleveland East - Willoughby
Ranked #1 of 6 Hotels in Willoughby
Reviewed August 1, 2012

Motel is well landscaped with tidy grounds, very clean room. Liked the small fridge, microwave and safe in the room. The A/C was not very effective. By 5:30 PM on our third night, the room had not been made up. We called and a housekeeper came and handed us clean towels. We had to tell her to come inside and take away the old ones and emply the trash cans. The morning of our check-out, the toilet wouldn't fill after flushing, so we had to fill the tank using tub water and the ice bucket. The quality of the soap is so poor -- POW camps may have better -- that we bought a bar just so we'd actually get some lather.

We took great care to ensure we would have a handicapped accessible room, talking both with online agent and the motel itself. We did not get an accessible room, meaning great inconvenience & safety issues for us. The front desk clerk said they have no direct control over this.The staff gave us a folding plastic chair for the tub - nice - but it really was a hazard. We needed grab bars, etc.

This hotel is close only to a Burger King and a C-store. It's 5 miles down the highway from any decent place to eat breakfast and about 10 minutes from downtown Willoughby. I recommend this hotel for able-bodied people who need just a night's stay.

  • Stayed: July 2012, traveled with family
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Thank TanyaP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas B, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this reviewResponded August 8, 2012

Thank you for replying to this survey. I would like to apologize for the last experience you encountered while here. I hope that you will not let one time discourage you from staying with us permanently. We do our best to accommodate our guests with special needs and requests. I hope that you will allow us another chance to serve you when you come to town again. We would be more than happy to reserve you a room in the second building with a spot reserved for you. I hope that you will give us one more chance to show you the hotel that we can be.

Thank you for staying with us.

Doug Buckley-General Manager

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Reviews (349)
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292 - 298 of 349 reviews

Reviewed July 29, 2012

Have stayed at this location many times for business, never have had a complaint. Beds are very comfortable, rooms clean. Eating places are few close but have many within a mile. Will stay here again when in the area.

  • Stayed: July 2012, traveled on business
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Thank Bushy55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas B, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this reviewResponded August 7, 2012

Thank you for posting a review; we appreciate you taking the time to share your experience. I am very happy to hear that your stay with us was pleasant enough to earn us your preference whenever you are in the area. !’m also glad to find out that your bed was comfortable as we have been replacing many beds over the last 6 months. We look forward to seeing you again in the future.

Thanks for staying with us.

Doug Buckley-General Manager

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Reviewed July 28, 2012 via mobile

Rooms and baths were very clean. helpful kind staff. just what we needed to continue a long trip. very quiet spot. gas station nearby and other easy to get to places near. would use this hotel again for sure.

  • Stayed: July 2012
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Thank Melissa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas B, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this reviewResponded August 7, 2012

Thank you for taking the time to respond with a review on our Inn. We are very happy that your room was clean and comfortable and that you enjoyed your stay with us! I believe our location is ideally located near to restaurants, shopping malls, and other forms of entertainment. I will be sure to mention your kind words, regarding my staff, to them.

Thank you for staying with us.

Doug Buckley, General Manager

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Reviewed July 26, 2012

The Red Roof Inn in Willoughby, OH, was conveniently located right off I-90. The room was standard fare, nothing special and the bed was a little too firm for my liking, but the staff was accomodating and offered suggestions for nearby restaurants and attractions. We stayed in Willoughby because we were sightseeing in nearby Kirtland. The Hotel is within 5 miles of Kirtland. The only complaint we had about the room was the freezer in the refrigerator didn't operate properly and we were unable to get the ice packs to freeze which we needed to keep some medication cool. The price of the Motel was good and there are several restaurants within 5 miles including a Burger King in the adjacent parking lot and a Dino's across the street.

  • Stayed: July 2012, traveled as a couple
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Thank harddriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2012

Im not a big motel fan but it was clean and roomy and thats all i care about. Went across the street originally, until i saw how nasty the rooms were so i got a refund & came here. good highway location.i inspected the room b4 i got it, was nice, not loud, clean sheets, floor, towels & bathroom. chair had someones pet hair on it so i laid one of the extra blankets i got and laid it over that.Other than that i was actually surprised by how clean it was.they even shampoo the carpets between guests!they always had free hot coffee with also flavored creamers. we never had any noise issues.we stayed 3nights. I never let anyone clean our room (which i always do that) and every day they left us extra towels & things on our door knob which is a first for me and i thought was nice. saved me a nightly trip to the front. :) i recommend!! its RIGHT outside of cleveland, not far at all.i wish i went here all 6nights instead of 3.

Room Tip: my room was in the center of the building, 2nd floor, next to the stairs and i never had any issues...
  • Stayed: July 2012, traveled as a couple
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Thank vantlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2012

Went here based on location and Tripadvisor reviews also. Clean room. Wonderful check in staff who gave us extra towels and a map with local grocery and food places. Highly recommend if you're passing through.

  • Stayed: July 2012, traveled with family
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Thank kmlawn01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2012

This hotel was the closest hotel to a wedding we were attending. The room was clean and the noise level was low because we were away from the trucks parked overnight. I requested a first floor room because they don't have an elevator and they didn't have that in their system. It took them about 10 minutes to find a room and it was a handicap room. I was amazed that for a handicap room, it didn't have a shower that you could roll a wheelchair into to use the shower. It was not completely set up for a total handicap room.

Room Tip: If you are handicapped and in a wheelchair, please check to see that the room they give you is usabl...
  • Stayed: July 2012, traveled as a couple
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Thank TravingJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 11, 2012

Our proporty has 7 ADA rooms on property, with two different styles. Two of the rooms offer rool-in showers, which it appears you would have preferred, and five regular ADA rooms with a ADA bathtub. We try to accomodate all of our guests with the type of room that they would prefer. It appears there was a communication problem regarding selecting the room you needed.

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Additional Information about Red Roof Inn Cleveland East - Willoughby

Address: 4166 State Route 306, Willoughby, OH 44094-9203
Location: United States > Ohio > Lake County > Willoughby
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Willoughby
Price Range: $55 - $86 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Cleveland East - Willoughby 2*
Number of rooms: 108
Reservation Options:
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Also Known As:
Red Roof Inn Willoughby Hotel Willoughby
Willoughby Red Roof Inn
Red Roof Inn Cleveland East - Willoughby Ohio

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