My company put me up at this hotel while my relocation was being done. At first I did not know what to expect but this changed as time went by. The room I requested was always reserved for me when I would come back on Sundays, with a refrigerator and microwave. I was upgraded to the suites when my room was not available. Being there for that long period of time I found my self coming down with the Flu; James in the Bistro took excellent care of me and helped me get over my Flu like if I was at home; soup, tea and was sent to my room with a Tonic that had me cleared up by the next day! Carrie was an excellent hostes (Assistant GM) she was always asking what she could do to help, she even help me with a realtor to finish my relocation. I can not say enough about the staff they made me feel like family and took excellent care of all my needs while I stayed with them. Chris the GM all ways asked if there was anything that they could do to make my stay with them better. I miss them and feel like they will always be friends that I can go back and visit. James at the Bistro as well as with Trista, Carrie and her fron desk staff Deanne and the rest of the cleanning people could be counted to make your stay a pleasent one as they did with mine. My stay was also over Super Storm Sandy we lost power at the hotel and Chris stood with us for over 30 hours making sure that all of his hotel guest had proper accomodations at other hotels nearby. Again going over and beyond what they needed to do they stood with the hotel and made sure that everyone had a place to stay.
I highly recommend this hotel to anyone, the toilet paper issue that everyone writes about is funny as ti also happen to me but it was quickly remedied by the management staff.
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- Also Known As:
- Courtyard By Marriott Cleveland Willoughby Hotel Willoughby
- Courtyard Willoughby
- Willoughby Marriott
- Willoughby Courtyard
- Courtyard Cleveland Willoughby Ohio