This is a high-quality property. It was comfortable, spacious, and in good condition. I would have given it a 5 except for an unfortunate incident with the housekeeping and front desk staff. I returned around 10pm one evening, having been gone since morning, to find my door ajar. The security latch had been turned to block it from closing all the way. Nothing was disturbed, but I called the front desk and the night clerk was very apologetic and told me she'd report it, but that I should also tell the assistant manager at the desk the next morning. I did so, and her explanation was that the housekeeping manager reported that they found the door ajar so they left it that way, implying that I had originally blocked it. I told her that I definitely had not...that most likely the morning housekeeper left it ajar and then the turndown person found and left it that. The manager didn't seem to find this reasonable--she didn't come right out and say it, but it was clear she thought I left it that way.
Parenthetically, housekeeping left the coffee pot unserviced on that same day.
I felt that the manager's attitude was really unacceptable, especially since I'm a Marriott elite member. Except for this incident, however, it is a nice hotel and would still recommend it.
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- Also Known As:
- Courtyard By Marriott Cleveland Willoughby Hotel Willoughby
- Courtyard Willoughby
- Willoughby Courtyard
- Willoughby Marriott
- Courtyard Cleveland Willoughby Ohio