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“We stay here often when visiting family”

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Hampton Inn Cleveland Westlake
Ranked #2 of 11 Hotels in Westlake
Certificate of Excellence
Rochester, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“We stay here often when visiting family”
Reviewed March 15, 2013

We're regulars at this Hampton Inn because of family visits. This time we were there for a family funeral, and they were most helpful, including an unexpected additional discount on the room. The money didn't matter nearly as much as the extra thoughtfulness during a sad and stressful weekend. I'd like to add special praise for the folks who handle the breakfast -- they take great pride in making sure that everything is just right. Well done!

  • Stayed March 2013, traveled with family
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Helpful?
1 Thank 2wnytravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gia P, General Manager at Hampton Inn Cleveland Westlake, responded to this review, March 18, 2013
First, allow me to extend my sympathy for your recent loss. I hope that being surrounded with family and loved ones helped comfort you during this time. Under said circumstances, I am glad we were able to provide you with hospitality and service to ease your stress. Our bereavement rate is offered as an added measure of sympathy and understanding of your loss. The team here is always working hard while delivering genuine and caring service to all of our guests, and we appreciate the time you took to share your praise and compliments with us. I hope that we can welcome you as our guest again in happier spirits. Please do not hesitate to reach out to me directly if you need anything at all.
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543 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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  • German first
  • Italian first
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  • Any
English first
Lancaster, Pennsylvania, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 14, 2013

I cannot thank you all enough for a comforting stay. I was here for my mothers funeral and found a most caring and compassionate staff. Chrissy, Melvin, housekeeping, front desk and management made my stay outstanding during a hard time. You will be hard pressed to find such a fine staff and great accomodations. It is not the brand name "Hampton Inn" rather it is the employees that I will come back to. They exemplify above and beyond care for each guest. Thank you all again for helping me through a rough time and extending your kindness and compassion.

Hugs to all,

Harry V

  • Stayed January 2013, traveled with family
    • Value
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Helpful?
Thank Harry V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gia P, General Manager at Hampton Inn Cleveland Westlake, responded to this review, March 5, 2013
Thank you so very much for sharing your experience and your high marks of praise. Your review was shared with our team during huddle and Chrissy and Melvin were recognized. The whole team works hard to provide all of our guests with personalized and genuine service, especially when the factors surrounding their stay are not the most ideal. I am so glad we were able to welcome you as our guest and that you enjoyed all aspects of your stay. We hope to see you, in happier times, again soon.
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Los Angeles, California
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 3, 2013

Like many other hamptons inn. This one was solid, as well.
Staff is Always friendly & helpful.
Love the brkfst , coffee waiting for you.
Can't beat the price and appreciated the movie selection in the room as well

  • Stayed January 2013, traveled on business
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Helpful?
1 Thank Kimmichael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gia P, General Manager at Hampton Inn Cleveland Westlake, responded to this review, March 5, 2013
We appreciate your business and the time you took to leave us your comments. Our staff works hard to provide you with excellent service and high standards of cleanliness you have come to expect. It is always humbling to receive your praise and reassurance of your loyalty. Thank you for being our guest and your kind words. We hope to see you again!
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Los Angeles, California
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 21, 2013

i was amazed at this place. the hotel is sooo clean and the front desk staff is really friendly and helpful. breakfast was actually good and it looked appealing. housekeeping staff does a remarkable job at cleaning the rooms and the lobby area. it felt like staying at grandmas house! the area is walking distance to crocker park which is a must see shopping mecca. it seems safe even at night. very nice place!

Room Tip: ask for top floor not the bottom!
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  • Stayed October 2012, traveled with friends
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Helpful?
Thank TravelGirlUSA1224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gia P, General Manager at Hampton Inn Cleveland Westlake, responded to this review, March 5, 2013
Feeling comfortable in your surroundings, especially when travelling, is so important. Not only are we so happy that we were able to provide you with that inside of our hotel, but outside as well. Crocker Park, the shopping center you mentioned, is a great amenity for our guests. Thank you for speaking such kind words and praising our team and service!
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Ann Arbor
Level 4 Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 20, 2013

We stayed at the Hampton Inn while attending a tennis tournament. The staff was friendly, the hotel clean, and the room spacious. The hotel has a policy that the sheets and duvets are cleaned daily - how refreshing. They offered a very nice complimentary breakfast in the morning. We would stay here again if in the area.

  • Stayed January 2013, traveled with family
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Helpful?
Thank R T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gia P, General Manager at Hampton Inn Cleveland Westlake, responded to this review, March 5, 2013
Thank you so very much for leaving your feedback regarding your recent stay. One the foundations we pride ourselves on is our clean rooms. I am so glad you were able to enjoy and experience the Hampton commitment of fresh linens, every guest and every stay. I look forward to welcoming you back to our hotel again in the future. Please do not hesitate to reach out directly with any specific needs or requests!
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Ohio
Level 4 Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 17, 2012

This was a great hotel - all the extras and then some. Hot coffee and tea greeted us upon entry. Bananas, apples etc were available all the time also. The breakfast was wonderful - counters clean and food presented beautifully. We love Hampton's policy of washing all bedcovers - so nice! The room was spotless. Location, Location, Location - we spent time at Crocker Park which was just across the street from the hotel. We also caught a Brown's game. Traveling by train to the stadium was awesome and the station was only about 15 minutes or so from the hotel. Give the Hampton a try. You won't regret it!

  • Stayed December 2012, traveled with family
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Helpful?
Thank OhioParrotfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett S, General Manager at Hampton Inn Cleveland Westlake, responded to this review, December 18, 2012
It is always wonderful to hear such praise from our guests. We strive to provide everything you mentioned; from clean rooms to comfortable surroundings and friendly service for our guests. All linen including sheets, towels and duvet covers are washed fresh for every guest, every time. Our housekeeping staff takes pride in freshly laundering the linens in the room and I will be sure to share your comments with them. I am glad you enjoyed our breakfast as well, it seems you needed a good breakfast for all of your fun sightseeing! Crocker Park is a great area for shopping and dining and entertainment. When you stay with us in the future, we offer a Shop and Drop package that includes a gift card to Crocker Park! Call us or visit our website for details. And of course, Go Browns! We look forward to welcoming you again as our guest. Thank you for your time and comments!
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Royal Oak, Michigan
Level 4 Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed November 14, 2012

With the Marriott chains wearing out in this area, I went searching for alternatives near Rocky River, OH, for family visits. I thought I'd be stuck out at the airport again or over in Brooklyn (can you believe there's a Brooklyn, Ohio???). But suddenly there it was in Westlake all the time, a perfectly good Hampton Inn on Detroit Street, cozy in the the woods, quiet and peaceful, I90 visible notwithstanding, with nice folks running the place. And, a good breakfast!! May Hilton keep up the good work for a long long time!

  • Stayed October 2012, traveled with family
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Helpful?
Thank DWGriffith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett S, General Manager at Hampton Inn Cleveland Westlake, responded to this review, December 17, 2012
Thank you so much for the great scores. Our location is unique as we have so much to do within walking distance, yet we are tucked away in a beautiful location. I’ll be sure to share your comments with our staff as we truly love what we do. Thank you again; your comments put smiles on our faces because we were able to put a smile on yours!
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Additional Information about Hampton Inn Cleveland Westlake

Property: Hampton Inn Cleveland Westlake
Address: 29690 Detroit Rd, Westlake, OH 44145-1934
Phone Number:
Location: United States > Ohio > Westlake
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #2 of 11 Hotels in Westlake
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Cleveland Westlake 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
Newly Renovated Hampton Inn Cleveland - Westlake is conveniently located off I-90, just minutes from Downtown Cleveland, Cleveland Hopkins Airport and about 35 minutes from Cedar Point. We are within walking distance to Crocker Park and about 2 miles from Lake Erie beaches. We guarantee your satisfaction, 100%! Hampton Inn...we love having you here! ... more   less 
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Also Known As:
Hampton Inn Cleveland Westlake Hotel Westlake
Hampton Inn Westlake
Westlake Hampton Inn
Hampton Inn Cleveland Westlake Ohio

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