The room was functional, and that's about the best I can say for it. . The bathroom had no counter space and the lighting was dim, the television was small and far away from any convenient viewing space. On the other hand, it was nice to have a kitchen, which was clean and stocked with utensils.
My main complaint is, due to a paperwork error, the morning office manager attempted to walk into my room one morning while I was still getting ready to leave. Fortunately I had the hook on the door so it only opened a crack, but I was shaken up none the less. He claimed that the previous person at the front desk had filed check out paperwork for my room (even though I had just checked in the night before) and he was checking to make sure that the room was vacant so he could send in the cleaning service.
When I later called the front desk to find out what had happened, he admitted that it was him who had walked in, but was dismissive and short with my concern over the matter. I understand that accidents happen, but had I not had the door secured, he would have seen me in all my glory.
The rest of the staff was pleasant and helpful.
- Official Description (provided by the hotel):
- Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more less
- Reservation Options:
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- Also Known As:
- Extended Stay Westlake
- Westlake Extended Stay
- Extended Stay America - Cleveland - Westlake Ohio