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“Average service at best, good food”
Review of Cheesecake Factory

Cheesecake Factory
Ranked #1 of 4 Dessert in Westlake
Certificate of Excellence
Price range: $21 - $30
Cuisines: American
More restaurant details
Restaurant details
Good for: Families with children, Special occasions, Large groups
Dining options: Dinner, Breakfast, Late Night, Lunch, Reservations, Takeout
Toronto, Canada
Level Contributor
42 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“Average service at best, good food”
Reviewed December 3, 2013

Had dinner here on Sunday night. Not overly busy, our server Ali was not really interested in us but the food was good. The menu selection is wide maybe too wide. The quality of the food was good. I probably would try another location as the service here was average at best.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank Devilgirl08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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355 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Brook Park, Ohio
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“poor service”
Reviewed November 24, 2013

I am regular customer to this resturant.
this time service was bad,burned pizza and then it took a lot of time to get order replaced.
replaced pizza missing the asked topping and was not cooked well since they were rushing to get the order replaced.
for desert waiter went away after leaving the menu and did not show up for almost 15 minutes.
fine no apology asked have you made up our mind what we need to order.
any how overall very bad impression total waste of money.
I took my daughter in law to show the resturant which overtons have done great job but I was embarrased.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
1 Thank baurora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Hadley, Massachusetts
Level Contributor
55 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“You can't beat curbside pickup!”
Reviewed October 30, 2013 via mobile

Was on a business trip in the middle of nowhere in Ohio. I'd had along day and just wanted a quick meal to eat in my room while I got a bit more work done. Given where I was staying (constrained by that middle of nowhere thing), I knew room service wasn't going to cut it. After some googling, I found there was a Cheesecake Factory nearby - not somewhere I eat often, but sometimes it's really nice to have such a vast array of choices. I called to place a to go order. The girl on the phone was so friendly - truly excellent customer service. And then she mentioned they had curbside pick up, which I'd never heard of, but how cool is that? So ten minutes later I pulled up in my rental car, and she jogged my food out to me at the curb. Two thumbs up! Food was good. Standard Cheese Factory fare, which is what I expected.

Visited May 2013
Thank Jen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
112 reviews
84 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Nothing spectacular”
Reviewed October 30, 2013

I like the Cheesecake Factory for one thing- I love the lemon drop martinis. The appetizers are pretty good, too. I have never been a fan of the entrees; they are nothing special and some just are not that good. The restaurant itself can be loud and annoying, the servers are generally not very friendly, and the decor is rather tacky...but when I really, really need to unwind...that martini just does the trick and it is worth the visit.

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank ontheMove19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fishers, Indiana
Level Contributor
5 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Great location of the Cheesecake Factory”
Reviewed October 28, 2013

We've been to Cheesecake Factories in the DC suburbs, Houston, Cleveland, and Indianapolis. This is my favorite location. It's the cleanest restaurant, with excellent and friendly service.
We were visiting the west side of Cleveland and ate here for lunch with our two kids. Everything arrived promptly and was fresh and delicious. Ate kids mac and cheese, chicken nuggets. Adult Skinnilicious Turkey Burger was underdone and they rectified it right away. Also ate one of the delicious salads from the regular menu and had the Kaluha Cheesecake and the limoncello torte.
Nice experience!

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
1 Thank jenbethangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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