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“Above average Fairfield”

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Fairfield Inn & Suites Columbus Polaris
Ranked #1 of 3 Hotels in Westerville
Certificate of Excellence
Bowling Green, Ohio
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Above average Fairfield”
4 of 5 bubbles Reviewed July 26, 2014

My wife and I stayed in a king mini-suite while visiting Columbus for the Ohio State Fair. We like the Fairfield brand and this was one of the best. The room was large with a separate sitting and work area with TV. The bathroom was well laid out with plenty of counter space. The bed was the usual very comfortable one we always expect from Marriott. Breakfast was in a large comfortable area with plenty of seating and the staff kept everything tidy and well stocked. Our only reservation was the noise from the road. I can not understand why newer hotels don't spend a little more on better windows and sound insulation. We will definitely consider this property when we are in the Columbus area again.

Room Tip: You might ask for a room opposite the road for a quieter stay.
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  • Stayed July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank DSinBG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carly P, Manager at Fairfield Inn & Suites Columbus Polaris, responded to this review, July 30, 2014
Hello DSinBG,

We always welcome the feedback of our guests to help us improve and thank you for taking the time to review your experience with our hotel. I am happy to hear that your bed was comfortable, the layout of your room accomodating and that breakfast was enjoyable. I sincerely apologize for the sound of the traffic noise that you heard from your room. During your next trip to Columbus, if you decide to stay at our property, which I most certainly hope you do, please feel free to request a room opposite of the road and our will absolutely do their best to accomodate you. We always want to make sure you get a good night's rest while staying with us and we will do whatever we can to ensure that. I hope you and your wife had a great time at the fair and look forward to having you visit us in the future.

Have a great day!
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168 reviews from our community

Traveler rating
    75
    58
    24
    5
    6
See reviews for
64
33
5
48
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
Birch Run
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed July 21, 2014

The hotel staff was very nice and accomidating. We had stayed for a softball tournament and I thought the rooms were comfortable and clean. We stayed in a King suit and i like the addition of the Mini Fridge and microwave in the room. It was helpful to keep the waters cold before the games, and for left overs for snacks later at night. The pool area was clean and kept up. The breakfast in the morning had the standard things on it, eggs (a bit watery for sure), pork sausage patties, make your own waffles, and the regular continential breakfast fares. Over all, it was okay. Seating was available.i did hear some people complaining of no seats available to them but to be honest, there were 2 very large groups in during that time and had finished eating and then just sat there chatting while others wandered around looking for a table. It wasn't the hotel's fault, just other rude guests. Check in/check out was easy. Very nice. i would defintely stay there again.

  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Shelly A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carly P, Manager at Fairfield Inn & Suites Columbus Polaris, responded to this review, July 22, 2014
Hello Shelly A,

Thank you very much for taking the time to review your experience at our hotel. I am thrilled to hear that you enjoyed your King Suite and that the room was comfortable and functional. Our staff takes great pride in providing our guests with a clean pool area and a balanced breakfast each day and I am happy to hear that you experienced both during your stay. I hope the softball tournament went well and we hope to have you stay with us again during your next visit to Columbus. Good luck to you on any future softball tournaments you might have this summer!

Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, CA
Level Contributor
86 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed July 20, 2014

This hotel is conveniently located to shopping, restaurants and major freeways. The hotel is clean and includes a hot breakfast. It's also an entirely non-smoking property (I was surprised to learn that not all of the hotels in the area are!).

  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank fillmytanks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carly P, Manager at Fairfield Inn & Suites Columbus Polaris, responded to this review, July 22, 2014
Hello Fillmytanks,

Thank you for taking the time to write a review for our hotel. Polaris is the perfect location for a getaway and I hope you were able to take advantage of the great shopping and awesome restaurants close to our hotel while you were visiting. We always want to provide our guests with a room that's clean, fresh and reflects the highest quality standards and I am very pleased to hear that your room reflected that. Marriott adopted a Smoke Free Enviroment for every hotel across the country and we are happy to provide that to all of our guests, every day. If you find yourself back in Columbus, Ohio in the future, we hope to have you visit our property again.

Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed July 11, 2014 via mobile

We were on a little mini vacation and stayed at the Fairfield Inn. Check in was a little slow as there were many people needing service of some kind and only one person working. Our room was very clean and provided a nice, comfortable place to stay. The pool was a little cool for my little ones, but it could have been because of the two electric power surges that happened earlier in the day, which was addressed right away by staff. We did not take advantage of the breakfast. There were plenty of places to shop and eat within a 5 mile radius of the hotel as well.

Stayed July 2014, traveled with family
Helpful?
Thank Heather M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Illinois
Level Contributor
155 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed July 8, 2014

We stayed overnight for one night. Were traveling to see friends. The room was very clean and nice. We were upgraded to a nicer room with Marriott points. The breakfast in the morning was a normal buffet breakfast with scrambled eggs, boiled eggs, lots of cereal choices, muffins, yogurts, etc. Was nice to have though instead of eating out. I would stay again when in the area.

  • Stayed July 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank eyenurse2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carly P, Manager at Fairfield Inn & Suites Columbus Polaris, responded to this review, July 16, 2014
Hello Eyenurse2,

Thank you for taking the time to give us feedback about our hotel. We strive to provide you with a room that is clean and fresh and I am happy to hear that your room reflected that. Upgrades are one way for us to say "thank you" for being a valued Marriott Rewards member and I am glad we were able to do that for you. We look forward to having you with us during your next visit to Columbus and I am thrilled that we were able to provide you with service that has made you want to return.

Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wauseon, Ohio
Level Contributor
139 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 bubbles Reviewed June 30, 2014

We were in Columbus for the state Special Olympics games and tried a new Marriott property for us in Columbus. We had a hassle-free check-in and were upgraded to a small king suite which was very nice. The breakfasts have been improved here and they are equally as good as those at a Residence Inn. Olga was the breakfast helper and she did a wonderful job. Eggs, sausage, waffles, fresh fruit, yogurt .... the usual items you get with a good Marriott breakfast. Our room was very clean and we absolutely love the Marriott bedding and pillows. The Polaris location is just off I-71 and close to Costco and the Cabela's store. There are a ton of restaurants in the area ... and we are especially fond of the Jason's Deli at the west end of the Polaris shopping complex. This will be a new "go to" place for us since the entire staff was so nice and friendly.

Room Tip: king suites are very nice .... handicapped rooms are available.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trainfan56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carly P, Manager at Fairfield Inn & Suites Columbus Polaris, responded to this review, July 5, 2014
Dear TrainFan56,

Thank you very much for taking the time to review our hotel and for all of the positive feedback concerning our amenties and staff. We are thrilled that you had a great experience with us and that we were able to meet and exceed your expectations. The kind words concerning Olga, our breakfast attendant, are welcomed with sincere gratitude and we will be sure to share your comments with her. We are very fortunate to have a staff that truly cares about our guests and their experience while staying with us. We hope you had a great time attending the Special Olympics and we look forward to having you with us again during your next visit to Columbus. Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evansville, Indiana
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed June 17, 2014

Nothing good to say, nothing bad to say. A very average hotel and good for an overnight stay, along the way to somewhere else. Parking seemed to be at a premium - didn't appear to be enough available spots.

  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carly P, Manager at Fairfield Inn & Suites Columbus Polaris, responded to this review, June 19, 2014
Dear Rick W.,
Thank you for taking the time to review your stay at our hotel! While we are very pleased that you found nothing bad about our hotel, we are sorry that we did not exceed your expectations, in turn giving you something good to say about our hotel. We are happy that you found the hotel did accomodate your needs as a good place to stay along your travels, but want apologize for the challenge you faced concerning available parking spots. We hope the next time you find yourself in Columbus that you do decide to stay with us again and give us the opportunity to WOW you!
Thank you again for your response and have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Columbus Polaris

Property: Fairfield Inn & Suites Columbus Polaris
Address: 9000 Worthington Rd, Westerville, OH 43082-8851
Phone Number:
Location: United States > Ohio > Westerville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #1 of 3 Hotels in Westerville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Columbus Polaris 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Fairfield Inn & Suites Columbus Polaris Hotel Westerville
Fairfield Inn And Suites Columbus Polaris
Fairfield Inn & Suites Columbus Polaris Westerville, Ohio

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