We love to travel south and visit the Great Lake States, years ago on our first trip we sat down at an O'Charley's and had wonderful meal and great service. During that trip we purchased a O'Charley's Wine Glass and it has been a favourite memory reminder when it is in use.
It has been a point to return to O'Charley's and continue this tradition of wonderful meals and great service. Sadly our beloved glass was accidently broken and we needed it to be replaced. As our next trip was coming up very soon, O'Charley's was high on the list.
Our lunch meal included a Philly Cheese Steak and Prime Rib, a dark Ale and of course a White Wine in a ..., what do you mean they are not available anymore!? How sad that the O'Charley's glass was now replaced by a plain wine glass and carafe. The wine of course was spot on and the Local Brewery Ale was a perfect refresher, but no wine glass to purchase. Our server Shawn informed us they had moved on to the new wine server method about 5-6 months ago. Some things will just have to stay memories and enjoyed that way.
This was not the case, a very friendly manager named Jack came up and said he had just heard our story of a simple wine glass meaning so much to us. Himself and the General Manager William went way out of normal customer service to locate the last O'Charley's Wine Glass. Our replacement glass arrived with fresh cut flowers floating inside. To sit there in complete aw and having no more than a Thank You come out of my mouth. I don't think I have ever been so lost for words, to have these fine fine gentlemen put forth a customer relationship was all inspiring. I now give you virtual hand shakes and deep hearted thanks.
As if we weren't already but we can have it listed here on Trip Advisor we are O'Charley's customers for life.
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