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“Meal ruined by lukewarm entree”
Review of Bonefish Grill

Bonefish Grill
Ranked #11 of 198 Restaurants in West Chester
Certificate of Excellence
Price range: $20 - $25
Cuisines: American, Seafood
More restaurant details
Restaurant details
Good for: Large groups, Special occasions, Bar scene, Business meetings, Families with children
Dining options: Dinner, Full Bar, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
South Carolina
Level Contributor
19 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Meal ruined by lukewarm entree”
Reviewed December 18, 2011

For awhile this location was consistently serving lukewarm chowder but the server told us the problem had been resolved. We ordered the chowder and it was deliciously hot just like it should be. Unfortunately my entree was lukewarm for the second visit in a row. I ordered the shrimp and scallops and it must have sat for a while since the lemon butter sauce was in a thick pool at the bottom of my entree and thickly coated the shrimp (and there was far too much butter on this entree). My husband's dish was steaming hot so maybe mine sat waiting for his. I didn't want to disrupt the meal so I just ate it but really it was ruined by being barely warm enough to eat. The squash on my plate was cold. Another thing, for the third visit in a row we have had to ask for (just first) refills on our coffees. This should be done without us hounding the server. The last time we had to ask for bread three times before we received it so at least this was delivered with our soups. This restaurant was always the one we could go to time and time again and leave feeling we had great service, great entrees and a perfect dining experience. Perhaps this restaurant is joining the run of the mill. We have been loyal Bonefish customers for many years but we are starting to fall out of love. Please Bonefish, don't serve cold food and "bone" up on your service. We want you to be our favorite restaurant once again!

  • Visited December 2011
    • Value
    • Atmosphere
    • Service
    • Food
Thank Loves2Travel077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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99 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Centerville, Ohio
Level Contributor
2,595 reviews
1,681 restaurant reviews
common_n_restaurant_reviews_1bd8 3,916 helpful votes
“Excellent seafood”
Reviewed September 18, 2011

We always find this seafood chain has excellent seafood, service, ambience wherever in the U.S.

Very often we will select Bonefish Grill in West Chester on our way home from a return flight to Cincinnati.

Bonefish Grill will have a changing menu, and is a "white table cloth" experience.
Bonefish Grill in West Chester is as good as Bonefish Grill gets.

Full bar, wine, and beer selections.

  • Visited April 2011
    • Service
    • Food
Thank SavantIII_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
10 reviews
4 restaurant reviews
“Bang Bang Shrimp and Service”
Reviewed June 7, 2011

Simply a great place to enjoy good, fresh, seafood and a quiet atmosphere.

Visited May 2011
Thank hootman52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Horrible customer service”
Reviewed May 26, 2011

We had a reservation for a specific time and we still had to wait about 45 minutes. While my 6'4 boyfriend and I were standing in the waiting area there was a waiter asking everyone if they wanted a drink except us. It was as if they didn't even see us. That is poor customer service, the only reason we didn't leave is we were hungry. Bad first impression!

    • Value
    • Atmosphere
    • Service
    • Food
2 Thank looking4luv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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