Upon checking into the hotel we were pleased. The staff was friendly. The lobby was clean and very nice. The room looked pretty good. We found somone's glasses lens and a dog biscuit under a bed, but brought it to the attention of the staff and they offered compensation.
Things went down hill at bedtime. We kept smelling a strange odor when we sat on the couch. Upon investigation we realized there was a urine stain on the floor. The hotel was full but we were given Febreeze, some snacks, and bonus Marriott points for the trouble. We thought it was okay. Then we pulled out the sleeper sofa for our son and found the source of the urine odor. It seems someone had and accident on the sofa-bed and it was just folded up and put away. The smell on the carpet was where the urine had leaked through the mattress and bedframe onto the carpet. The smell was terrible. We immediately called the front desk. Because the hotel was full we could not change rooms (and we already had 3 kids sleeping in the beds anyway). We moved the soiled mattress into the hall and maintenance brought up a different one. We sprayed the whole interior of the sofa bed with Febreeze. We decided to have our son not sleep on it and make do. The staff was very apologetic and comped the room becuase of the situation. They handled a bad situation appropriately.
Breakfast was excellent with many choices, including Asian-inspired rice and oatmeals (which we were tickled with because we have lived in Taiwan). Excellent hot breakfast included eggs, suasage & gravy, waffles with many toppings etc. One of the best hotel breakfast bars we have ever seen.
We did not use the pool or other ammenities, but they all looked very nice and well kept up. We would return to this hotel, dispite the problems, because the staf handled things well.
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- Also Known As:
- Residence Inn Marriott West Chester Hotel West Chester
- Residence Inn Cincinnati North/West Chester Ohio