Great location (right off highway). Rooms are tidy, but average.
Areas that could be improved are the pre-check in and front desk. I am on my second stay (business trips) at this location. I have stayed Marriotts hundreds of nights in my career, so I have lots of experience.
This facility lacks consistency and hasn't mastered engaging frequent members. There is no real concierge here to help with local travel and dining - big disappointment. This stay, I got a suite (with old decor) that was right on top of elevator - my express request is to always be away from elevator - I had to talk to 2 people to get them to agree the room was indeed next to the elevator.
Also, if you have any sort of preferences, forget assuming that the front desk will get them ready for you - call ahead to make sure that they understand them.
- Official Description (provided by the hotel):
- Cleveland Marriott East is ideally located in the Chagrin Highlands corporate community, offering a perfect location for Midwest regional meetings and corporate events. Our Beachwood, Ohio accommodations provide business and leisure travelers with proximity to the University Hospital, Rock and Roll Hall of Fame, and fabulous Beachwood area shopping. Come stay with us at Cleveland Marriott East, one of the top hotels in Beachwood, Ohio. We have an on-site restaurant, a fitness center, an indoor lap pool, and plenty of space for you to host business meetings or conferences. ... more less
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- Also Known As:
- Marriott Cleveland East Hotel Warrensville Heights
- Marriott Warrensville Heights
- Marriott Hotel Cleveland East
- Warrensville Heights Marriott
- Cleveland Marriott East Ohio/Warrensville Heights