Be sure to get all information before you make your reservation - especially if you are using a debit card to pay for your room. My experience is that not only was I given an exact room rate which was to be charged to my debit card, but that is the exact amount that I gave permission for the Holiday Inn Express to charge to my debit card.
However, the hotel felt it necessary to charge an additional 10% of the entire room rate plus tax to my debit card "in case there were any additional charges to my room". I was not told of this "policy" when I booked the room. I was not advised of this "policy" when I paid for my room at check in. I only found out of the excessive charge when I reviewed my bank account online.
When I called the hotel to find out why - I was given the "policy" speech and was told that the excessive charges would be released from the "hold" within 4-5 business days. I find this practice to be fraudulent since I was never advised of the policy nor had I given them permission to hold funds from my bank account in excess of the original quoted fee.
I have made 5 attempts to contact the corporate office and I was told that they would have someone from the Vermilion Holiday Inn Express contact me regarding my concerns. That was over 9 days ago and I have not heard one word from either the general manager or the ownership of the hotel. I have asked the corporate office to act further in regards to my concerns and they have not responded back either.
Find somewhere else to stay.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel Vermilion is centrally located between Greater Cleveland & Cedar Point Amusement Park, Sandusky, OH. Our Vermilion, Ohio location provides a great starting point for attractions in either direction! We are just 20 miles from Cedar Point but worlds away from congestion & traffic. Experience the award-winning Holiday Inn Express Hotel Vermilion featuring friendly, personalized service along with the benefits of: free Express Start breakfast bar; free local telephone calls; free high speed Internet access; and IHG Rewards Club Points. Vermilion is A Small Town On A Great Lake; a quaint & historic small town located on Lake Erie. The Holiday Inn Express Hotel Vermilion is near Vermilion's many charms: public beaches, unique shopping (antiques, galleries, collectibles, handcrafted candies and candles), many dining options, river cruises, fishing & numerous festivals & special events year-round! SPECIAL EVENTS: Festival of the Fish, Father's Day Wknd; Woollybear Festival, Fall; Christmas Holidays RESTAURANTS: Chez Francois, that french restaurant on the river; Quaker Steak & Lube on the River LOCAL ATTRACTIONS: Lake Erie; Schoepfle Garden; The Holiday Inn Express Vermilion features a number of room types to fit your business or leisure travel needs as well as an indoor pool, whirlpool and exercise room. ... more less
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- Also Known As:
- Holiday Inn Express Vermillion Hotel Vermilion
- Holiday Inn Express Vermilion
- Holiday Inn Vermilion
- Vermilion Holiday Inn
- Holiday Inn Express Vermillion Ohio/Vermilion