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“Reliably good place to stay”

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Hilton Garden Inn Cleveland/Twinsburg
Ranked #1 of 3 Hotels in Twinsburg
Certificate of Excellence
Dayton, Ohio
Level 4 Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Reliably good place to stay”
Reviewed September 4, 2013

This Hilton Garden Inn provides a reliably good place to stay. The rooms are comfortable and clean, the staff friendly and helpful, the lobby attractive and welcoming, and the breakfast service in the restaurant is very good. The breakfast is so much better than the "free" breakfasts offered by many hotels--well worth the price. We stay here often and have not had a negative experience.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 19jan46nb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, September 10, 2013
19jan46nb,

Thank you for the review! I am so glad that you enjoyed your stay while you were here, and also that your enjoyed the breakfast. We pride ourselves on good, quality food and I'm glad to see you recieved just that.

We hope to serve you again in the future, and look forward to your next stay!

Roger Greene, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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529 reviews from our community

Traveler rating
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    5
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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  • French first
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  • Any
English first
Endicott, NY, United States
1 review
Reviewed August 27, 2013

Excellent hotel and pricing for the quality and amenities received. Staff is very responsive to customer needs and stand by their satisfaction commitment. The hotel can support any type of event. The surrounding area and grounds are well kept and photographic.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Louis A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, August 29, 2013
Louis A.,

Thank you for taking time to review our hotel. We were happy to serve you! I will let the staff know that you enjoyed their help, and and we appreciate the comments about our property. We hope to see you again in the future!

Roger Greene, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basking Ridge, United States
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed August 25, 2013

We stayed for 3 nights, with a very comfortable bed, quiet and clean room, friendly staff and a nice wine selection. My second visit to this hotel, and I would stay again. Just off the interstate, making it easy to hop back on to our next destination.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Karen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, August 29, 2013
Karen A.,

Thank you for your review! I am glad you enjoyed the Hilton Garden Inn Sleep System beds and the rest of your stay as well. We look forward to serving you on your next trip!

Roger Greene, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton
2 reviews
Reviewed August 21, 2013

Beautiful venue for a wedding reception. The food was very good, the drinks were great, and the staff were all wonderful. The lobby was modern and pretty. The rooms were nice and clean with a microwave and mini fridge. The beds and pillows were comfy.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lauren A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, August 23, 2013
Lauren A.,

Thank you so much for the review, and I am glad that you enjoyed yourself while attending the wedding!

I appreciate your comments, and will definitely let the staff know your thoughts. We hope to serve you again in the future!

Roger Greene, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delaware, OH, United States
1 review
Reviewed August 12, 2013

Overall this is a very nice hotel. The breakfast buffet is great. Quiet rooms. The mattress was not very comfortable. Front desk staff extremely courteous and friendly. Special request for adjoining connected rooms was accommodated easily.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, August 15, 2013
Robert D.,

Thank you for taking time and reviewing our property. We love hearing what our guests have to say. I'm so glad that you got to enjoy our breakfast buffet, and I will definitely let our front desk staff know that you appreciated them.

We look forward to seeing you soon!

Roger Greene, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, United States
1 review
Reviewed August 9, 2013

This hotel is one of the best hotels I have ever stayed in. The service, cleanliness, accessibility to the city, and comfort are all outstanding! I will always select this hotel when staying in Twinsburg, Ohio!

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Audri N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, August 12, 2013
Audri N.,

Thank you for your reivew! I will make sure to let our staff know how much you appreciated their services. I hope you enjoyed your time while in Twinsburg, and we hope to see you back here again soon.

Roger Greene, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naperville, United States
1 review
Reviewed August 9, 2013

With the hotel sold out because of a very large wedding,(not our reason for our stay) we were treated as if we were the only guest. We have a handicap that requires some added attention yet the service never faltered.The staff in Twinsburg is very friendly; the Hotel is family friendly, yet professional. Everyone here is attentive, always. Our yearly stays have always been a pleasure.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Steven W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, August 12, 2013
Steven W.,

Thank you for taking the time to review your stay. It is so nice to hear that we continue to make your stays with us wonderful, and it is so nice to hear that our staff went above and beyond for you.

We cannot wait to serve you again next year!

Roger Greene, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland/Twinsburg

Property: Hilton Garden Inn Cleveland/Twinsburg
Address: 8971 Wilcox Dr, I-480 @ Sr82, Twinsburg, OH 44087-1945
Phone Number:
Location: United States > Ohio > Twinsburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Twinsburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland/Twinsburg 3*
Number of rooms: 142
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland/Twinsburg is conveniently located 17 miles from downtown Cleveland. Our hotel has 142 guestrooms, suites and accessible rooms including flexible event space totaling 12,000 sq. ft. Shuttle service to and from Cleveland Hopkins Airport makes getting here simple. Keep in touch at the work area with high-speed internet access. Enjoy breakfast at the Great American Grill®, drinks at the Garden Bar and Grille or room service from Blue Canyon Kitchen & Tavern. ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland/Twinsburg Hotel Twinsburg
Hilton Garden Inn Twinsburg
Hilton Twinsburg
Twinsburg Hilton
Hilton Garden Inn Cleveland/Twinsburg Ohio

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