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“Best Hotel Staff” 5 of 5 bubbles
Review of Hilton Garden Inn Cleveland/Twinsburg

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Hilton Garden Inn Cleveland/Twinsburg
Ranked #1 of 3 Hotels in Twinsburg
Certificate of Excellence
Madison, United States
2 reviews
“Best Hotel Staff”
5 of 5 bubbles Reviewed August 3, 2013

The staff at this hotel are amazing, they do everything possible to make your stay the best it can be. I look forward to staying at this hotel which I can't say about any other hotel I have stayed at. The location is convenient, right off the freeway but you can't hear any of the traffic. Modern and clean hotel.

  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Terri L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, August 5, 2013
Terri L.,

Thanks for taking the time to review our property! We appreciate hearing about your experience. We're so glad that you enjoyed yourself. I will make sure the staff knows how much you appreciate what they do during your stay.

Thanks again for the kind words, and we look forward to serving you on your next visit!

Roger Greene, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

485 reviews from our community

Traveler rating
    317
    118
    36
    10
    4
See reviews for
136
105
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181
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Ohio
Level Contributor
74 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
5 of 5 bubbles Reviewed July 29, 2013

Two stays recently, because family moved near here. This hotel on the map looks close to highways but the landscaping makes it almost pastoral in setting. Exceptionally friendly desk staff both times. Usual HGI accomodations. Quiet room. One big bonus is the upscale timbered lodge type restaurant next door, Blue Canyon. Dined there twice, great food and service, not terribly expensive, kid friendly both times we were there, dined in big booth in the bar. At the hotel, they have light meals for dinner but not on Sundays. Mostly families and business folks here, a wedding party on one of the stays, but so nice a romantic weekend would work.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sunbu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, July 31, 2013
Sunbu,

Thanks for the reivew! I am so glad you enjoyed your time during your stay. I am also glad you got to experience the Blue Canyon Kitchen and Tavern and had a great experience while dining there.

We hope you'll be back in the future and we look forward to seeing you.

Roger Greene, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
37 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed July 29, 2013

Great hotel in Twinsburg. About 30 min from Cleveland airport. Super friendly staff at check-in. Delicious breakfast either buffet or table side. We had eggs made to order and everything was served promptly to our table and was soo good. Rooms were clean and well appointed but word to light sleepers - walls are thin and you will be able to hear your neighbors on the phone or what program they are watching. Good news is that the in room AC unit is very loud so you should be able to drown out the ambient noise ;).

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Margaret F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, July 31, 2013
Margaret F.,

Thank you for the kind words! I will make sure to let our Desk Agents and our Chef know how much you appreciated what they did for you during your stay.

We hope you'll be back in the future and give us another chance to serve you.

Roger Greene, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flemington, New Jersey
Level Contributor
89 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed July 29, 2013

A group of friends picked the Hilton Garden Inn as the accommodation of choice when we gathered for a memorial service. The rooms were all large, well appointed and exceptionally clean, the front desk staff were very helpful, the common areas were nicely done and welcoming, and the limited bar service was very much appreciated. Overall an above average experience.

Room Tip: Try to avoid rooms above the indoor pool.
See more room tips
  • Stayed June 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank pjrule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, July 31, 2013
pjrule,

Thank you for the review! It was so nice to hear that you enjoyed yourself during your stay. I will definitely make sure to pass along to both our desk staff and our housekeeping staff how much you appreciated them.

We hope we can serve you again soon!

Roger Greene, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
127 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed July 28, 2013

I stayed at this hotel for business and had to be there back and forth for a few months. When I checked in they would always say welcome back and greet you by name. The hotel is clean and the rooms are very comfortable.

Restaurants in the area are very good. The hotel is convent to the interstate.

The only downfall to Hilton garden inns is the service at their restaurant. It takes for ever to get someone to wait on you so I don't usually eat there. If you are a male eating there you get much faster service but females may as well be invisible.

  • Stayed November 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Tnvol01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, July 29, 2013
Tnvol01,

Thank you for taking the time to review your stay at our property. We love hearing from our guests. I will let our Housekeeping department know that you appreciated the cleanliness of the rooms.

We appreciate all the comments we received from you regarding our hotel and the Hilton Garden Inn brand and we look forward to serving you again.

Roger Greene, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North St. Paul, United States
1 review
5 of 5 bubbles Reviewed July 23, 2013

The hotel staff were friendly and genuine. The lobby and guest room were clean and inviting. There were appetizers laid out when we arrived and fresh coffee in the morning. The congregation of guests in the lobby for the appetizers made it a very safe and welcoming environment. I would definitely stay here again.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kabo Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, July 25, 2013
Kabo Y,

Thank you so much for taking the time to tell us about your stay. I am so glad that you had time to enjoy our newly renovated lobby area. I will make sure to pass along to our staff how much you appreciated them.

We hope to serve you again soon!

Roger Greene, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bartesville, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 21, 2013

This location was excellent. Great location and very quiet. Friendly staff and helpful too. I highly recommend this location for business or family. Easy access to Interstate and other restaurants in the area.

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Dan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, July 23, 2013
Dan A.,

Thank you for taking the time to review our property. I'm happy that our staff could be so helpful to you and that you enjoyed our hotel.

We hope to serve you again soon!

Roger Greene, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland/Twinsburg

Property: Hilton Garden Inn Cleveland/Twinsburg
Address: 8971 Wilcox Drive, I-480 @ SR82, Twinsburg, OH 44087
Phone Number:
Location: United States > Ohio > Twinsburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Twinsburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland/Twinsburg 3*
Number of rooms: 142
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland/Twinsburg is conveniently located 17 miles from downtown Cleveland. Our hotel has 142 guestrooms, suites and accessible rooms including flexible event space totaling 12,000 sq. ft. Shuttle service to and from Cleveland Hopkins Airport makes getting here simple. Keep in touch at the work area with high-speed internet access. Enjoy breakfast at the Great American Grill®, drinks at the Garden Bar and Grille or room service from Blue Canyon Kitchen & Tavern. ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland/Twinsburg Hotel Twinsburg
Hilton Garden Inn Twinsburg
Hilton Twinsburg
Twinsburg Hilton
Hilton Garden Inn Cleveland/Twinsburg Ohio

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