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“Normally a 4 but for this area it's a 5” 5 of 5 bubbles
Review of Hilton Garden Inn Cleveland/Twinsburg

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Hilton Garden Inn Cleveland/Twinsburg
Ranked #1 of 3 Hotels in Twinsburg
Certificate of Excellence
Charlotte, North Carolina, United States
2 reviews
“Normally a 4 but for this area it's a 5”
5 of 5 bubbles Reviewed March 14, 2013

Clean, modern, 1st class staff. Food for breakfast was well above average. Lounge in evening was quite nice and convenient with quality conversation among fellow travelers with superb bar staff. Would be a 4 in most cities but since there is no competition for this property in the area, it rates a 5.

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Steve F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, March 19, 2013
Steve F.,

I'm so happy that we could make your stay great during your business trip. Hopefully we can do it again! I'll definitely be sure to pass on to our Bartender and Chef how much you enjoyed the food and company. We hope to see you soon!

Roger Greene, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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485 reviews from our community

Traveler rating
    317
    118
    36
    10
    4
See reviews for
136
105
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181
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Cincinnati, Ohio, United States
Level Contributor
132 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed March 13, 2013

Cute place with a darling lobby. The seating arrangements were very amenable to groups, and were always full. There is a happy hour, and a breakfast that costs money, but can be eaten right there in the lobby. The room was clean, the staff was ultra friendly, and we had a nice experience. I will definately stay here again when I am in the Twinsburg area.

  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sally B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, March 19, 2013
Sally B.,

Thank you for the review! I'm glad you enjoyed our Garden Bar and Grille and breakfast! It's also good to hear you could enjoy our Project Grow lobby.

We hope we can serve you again in the future, and I will let the staff know how much you enjoyed your stay!

Roger Greene, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingsville, Ohio
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 7, 2013

We really enjoyed our stay for two nights here. The staff was very friendly and helpful. They made you feel welcome. The breakfast was amazing! We got the breakfast included for only $103 a night. There were made to order waffles, french toast, and omelets. I loved the fresh fruit options. The kids loved the pool and we enjoyed the whirlpool and fitness area. It was all really clean and in working condition. There were always clean towels at the pool. We would definitely come back again.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Evelyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, March 11, 2013
Evelyn P.,

Thank you for taking the time to review our hotel. I'm so glad that you enjoyed your time at our property. Hopefully the next time you are in the area you can enjoy our outdoor patio seating at the pool as well!

I will let our staff know how much you appreciated the cleanliness and great breakfast. Thank you again for the review, and we look forward to seeing you in the future.

Roger Greene, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora, Ohio
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 26, 2013

My company has used this hotel for several years for meetings and events, and for out of town employees and guests. You can't find a nicer hotel, beautiful after recent renovations. Grab a drink and snack in their cozy lounge. The staff from general manager to front desk clerks are so friendly, accomodating and make you feel like family. Whether feeding a group of 9 or 140, the executive chef is outstanding! This hotel will not dissapoint you. Kudos to Roger, Marin, John, Shauna and the entire staff.

  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Judy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, February 27, 2013
Judy K.,

Thank you for the kind words about our property. We definitely appreciate your company's business! I will pass along your kind words to all of the staff, and make sure they know how much you appreciate what they have done for your employees.

We hope to continue to be able to serve you and your company, and look forward to the next visit.

Roger Greene, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loveland, OH
Level Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed February 24, 2013 via mobile

Stayed here while attending event at twinsburg high school. Very convenient location to twinsburg. Price about $140 with tax etc but is the best hotel in the area.
Rooms are clean, look recently updated and we had free WiFi. We didn't use pool but has indoor one.
They have a breakfast (not included) but there are several restaraunts very close including Bob Evans so we went out.
I do like the parking layout at this hotel seems like very good access to the lobby.
Will stay here again next time...

  • Stayed February 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rcb46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, February 27, 2013
rcb46,

I hope you enjoyed the event at Twinsburg High School, and thank you so much for taking time to let us know your thoughts on our property. We hope the next time you have a chance to stay with us you can take advantage of our indoor pool and jacuzzi spa!

We're glad you enjoyed your stay, and we hope to see you again soon!

Roger Greene, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilkes-Barre, Pennsylvania
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed February 24, 2013

I agree that the staff was extremely courteous and welcoming. The breakfast and service was phenomenal-many different choices to please everyone. If anyone experiences a problem just let the staff know and they will make a change to accommodate you-I have changed rooms in other hotels several times. This hotel as to please.

  • Stayed February 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jacfs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, February 27, 2013
Jean Ann S.,

Thank you so much for taking the time to review our property. I'm glad that we were able to accommodate all of your needs, and any additional requests you may have had. I will also be sure to pass on to our breakfast servers and kitchen staff how much you enjoyed your morning meal.

Thank you again, and we hope to be able to see you again in the future!

Roger Greene, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio, United States
2 reviews
3 of 5 bubbles Reviewed February 18, 2013

I was in town for a hair show, so I wanted to spend part of the day and the night at this hotel. The room was pretty clean, some dust in the bathroom, but clean for the most part. The bed was very comfortable. The heater wasn't the best feature of the room! It was extremely loud every time it would kick on (which woke me up several times during the night), and the room would either been extremely cold (a bad draft from the window), or extremely hot when the heater was on. Even the tv wasn't to great, pretty bad cable that either lagged, or froze completely. Location of this hotel is great though, lots of restaurants and stores around. Close to the Auora Outlet Mall. For the price though, don't think I'll be staying here again.

  • Stayed February 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Amanda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, February 21, 2013
Amanda R.,

Thank you for taking the time to review our property. We appreciate your comments. We will address your concerns you brought to our attention with our Engineering department. We have recently installed a new satellite television system, which has been trouble free, so we will make sure to look into the problem, as we think it may have been weather related.

Please contact our sales office in the future to see if there is any assistance we can provide you with our room rate.


Thank you again,
Roger Greene, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland/Twinsburg

Property: Hilton Garden Inn Cleveland/Twinsburg
Address: 8971 Wilcox Drive, I-480 @ SR82, Twinsburg, OH 44087
Phone Number:
Location: United States > Ohio > Twinsburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Twinsburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland/Twinsburg 3*
Number of rooms: 142
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland/Twinsburg is conveniently located 17 miles from downtown Cleveland. Our hotel has 142 guestrooms, suites and accessible rooms including flexible event space totaling 12,000 sq. ft. Shuttle service to and from Cleveland Hopkins Airport makes getting here simple. Keep in touch at the work area with high-speed internet access. Enjoy breakfast at the Great American Grill®, drinks at the Garden Bar and Grille or room service from Blue Canyon Kitchen & Tavern. ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland/Twinsburg Hotel Twinsburg
Hilton Garden Inn Twinsburg
Hilton Twinsburg
Twinsburg Hilton
Hilton Garden Inn Cleveland/Twinsburg Ohio

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