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“pleasant stay”

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Hilton Garden Inn Cleveland/Twinsburg
Ranked #1 of 3 Hotels in Twinsburg
Certificate of Excellence
Vermilion, Ohio
Level 4 Contributor
24 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“pleasant stay”
Reviewed November 5, 2012

Amiable staff, willing to go out of their way to assist you with any needs. The pool/spa area is meticulously clean, and rooms are nicely done. Patio areas enjoyable in nice weather. Lovely breakfast at a reasonable cost. Great food at the restaurant up the hill, especially the burger at Happy Hour.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OHIOShirley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, November 8, 2012
OHIOShirley,

Thanks for taking the time to write about our property! The Blue Canyon Kitchen and Tavern is a great place to dine for dinner, and they also have a patio to enjoy when the weather is nice. Also, for your next visit, the Blue Canyon does offer room service so you don't even have to leave the comfort of your room.

We look forward to serving you again, and thanks for the review!

Roger Greene, General Manager
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526 reviews from our community

Traveler rating
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    5
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
England
Level 6 Contributor
102 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed October 24, 2012

Stayed here with my wife for one night in one of their suites. These room are slightly larger with a seating area. Staff were very friendly and efficient. Felt the hotel slightly lacked a bit of character and most of the relaxing and breakfast areas are adjacent to the main entrance where the normal day to day pedestrian traffic in and out of the hotel takes place. Breakfast is good but not included in room price. Bit of a mixture between help yourself and being served a cooked meal. Hotel is near a major road / intersection so rooms at back can be slightly noisy if the windows don't shut 100% correctly as was the case with our room. As this was just a one night stay we didn't make too much of a fuss of it and received genuine apology from desk staff, but worth noting if you are there for longer than one night. Very easy to get too.

Room Tip: Ask for a room away from road
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frankiebloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, October 30, 2012
Frankiebloke,

Thank you for your review. We are glad you enjoyed your stay with us. We will make sure to check all of our windows in the suites to ensure that they close properly for the next guests. We always want to make each guest feel great, and I'm glad that our staff got the job done.

We look forward to your next visit!

Roger Greene, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 18, 2012 via mobile

I stayed for 3 nights and was in town for business. They have a welcoming reception area and cookies. I did like the breakfast that was a part of my room package. It was clean and the general manager was a very attentive guy

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Queentooty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, October 22, 2012
Queentooty,

Thank you so much for taking the time to give your feedback on our property. We enjoy hearing your thoughts. We recently remodeled our lobby area, so I am glad that you enjoyed the new decor. We look forward to hosting you again in the future!

Roger Greene,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toledo, Oh
Level 4 Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 20, 2012

We stayed there for one night, and had a really good experience. The lobby is beautiful and they have water with fresh lemons and great cookies that they also brought around to us when we were visiting with friends late at night in the lounge. The room was immaculate and the beds were comfortable. Best of all for me, the rooms were quiet. A little more pricey than others in the area, but overall worth it. Would be great to have a b'fast included.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank E G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, September 21, 2012
E G,

Thank you for your review. We are pleased that you enjoyed our newly renovated lobby and our team members' service. We will let our housekeepers know what a great job they did on your guestroom. We hope that you and your friends will be in the area again, and that you will give us the pleasure of serving you.

Have a great day!

Roger Greene, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waldorf, Maryland
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 17, 2012

We were there for a wedding and I have to admit that I was impressed by the way everything was so smoothly ran. The location was right off the highway. The hotel had the rooms set aside and ready for check in when we arrived. The rooms were very clean and the bathroom was immaculate. The wedding ceremony and reception was held in the ballroom at the hotel which was beautiful. The food was good and the servers were cheerful.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KJB K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, September 21, 2012
KJB K,

Thank you for your review. We love hearing our guest comments. We pride ourselves on hosting fantastic events, and I'm glad that you enjoyed yourself at the wedding. We will let our Housekeeping staff know that you appreciated the cleanliness of our guestrooms and that they are doing a great job.

Again, thank you for your remarks, and we hope to serve you again!

Roger Greene, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
washington, D.C.
Level 6 Contributor
123 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed September 6, 2012

We were driving home from Wisconsin when we chose to spend the night at this hotel in Ohio. We were able to get a reservation on the same day, and got a very reasonable rate that included a full breakfast. The reception at the front desk was very friendly and welcoming. The lobby of the hotel is very beautiful and was a pleasant place to take advantage of their complimentary coffee and cookies. The room amenities were good and the room and bathroom were very clean. The bed was comfortable; the breakfast was really excellent. I would recommend this hotel to anyone in the area!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jeanniedc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, September 11, 2012
jenniedc,

Thank you for your kind review. We are so glad that we could help you out during your summer travels. I will pass along your appreciation to the front desk staff as well as our housekeepers.

We hope that we can serve you and your family in the future, and if you ever need a place to stay while in the area please come visit us. We'll have the coffee and cookies waiting!

Roger Greene, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level 4 Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed September 4, 2012

Just a heads up - this is the smallest pool I have ever encountered in any hotel on Earth. The size of this hotel and the number of guests makes this a very crowded tiny pool. Otherwise - this place has the usual clean, large rooms. Breakfast is available for $9.99 - but there's a Cracker Barrel a few yards away that is a better bet.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BIGMACjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review, September 11, 2012
BIGMACjr,

Thank you for your feedback regarding the pool area and hotel facility. Thank you also for the comment regarding our breakfast. We feel that the price value of our breakfast is exceptional for the variety, quantity and quality of our food that we offer.

We appreciate all feedback and your comments about our facility and we look forward to serving you in the future.

Thank you,
Roger Greene, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland/Twinsburg

Property: Hilton Garden Inn Cleveland/Twinsburg
Address: 8971 Wilcox Dr, I-480 @ Sr82, Twinsburg, OH 44087-1945
Phone Number:
Location: United States > Ohio > Twinsburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Twinsburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland/Twinsburg 3*
Number of rooms: 142
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland/Twinsburg is conveniently located 17 miles from downtown Cleveland. Our hotel has 142 guestrooms, suites and accessible rooms including flexible event space totaling 12,000 sq. ft. Shuttle service to and from Cleveland Hopkins Airport makes getting here simple. Keep in touch at the work area with high-speed internet access. Enjoy breakfast at the Great American Grill®, drinks at the Garden Bar and Grille or room service from Blue Canyon Kitchen & Tavern. ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland/Twinsburg Hotel Twinsburg
Hilton Garden Inn Twinsburg
Hilton Twinsburg
Twinsburg Hilton
Hilton Garden Inn Cleveland/Twinsburg Ohio

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