OMG, this hotel is not only gross, quality wise. But, the customer service/ hospitality is sub par. Oh, they are very polite- dont get me wrong... but, if you need to get something done, forget it.
This hotel charged my sons debit card in error, they had my husband CC on file. To not bore you with my pain, I have spent 6 mornings on the phone with the people at this hotel and my bank trying to reverse a debit charge. No one can make an executive decision here!!! I have never seen a more inept management group...ever! I worked in the pharmacuetical business for 20 years and have stayed at plenty of hotels! These people either just dont "CARE" or they are too stupid to know any better! Still waiting for my refund and an apology! Wende Marracino
- Official Description (provided by the hotel):
- Grand Plaza Hotel features 241 tastefully appointed guest rooms. The hotel is situated along the scenic Maumee River in Downtown Toledo, and located near the University of Toledo, Bowling Green State University and Toledo Express Airport (TOL). While visiting Toledo Ohio, hotel guests can enjoy visiting famous sites such as the The Toledo Zoo or the Toledo Museum of Art. Attractions within walking distance include Toledo Mud Hens at Fifth Third Field and performances at the Valentine Theatre. Business-oriented travelers appreciate this Toledo Hotel's location near businesses such as Owens-Corning, HCR ManorCare, S.S.O.E. and Libbey Inc. The Best Western Premier Grand Plaza Hotel offers over 16,000 sq. ft. of meeting space, complete with audio-visual equipment, and free high-speed Internet connectivity. Grand Plaza Hotel is a beautiful facility enhancing your stay with an indoor heated pool, a well-equipped fitness center, a 24-hour business center and complimentary shuttle service within two miles of the hotel and a full-service restaurant, Del Sol and the Aqua Bar. Best Western Premier Grand Plaza Hotel Toledo provides a perfect setting for successful business meetings, memorable social gatherings, and exquisite wedding receptions. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Toledo
- Grand Plaza Hotel & Convention Center Toledo, Ohio